Brandon Hall Hotel & Spa offers a peaceful Warwickshire retreat surrounded by gardens and woodland. Currently welcoming guests as a Bed & Breakfast until April 2026, we provide comfortable rooms, hearty breakfasts, and a warm welcome - just minutes from Coventry, Kenilworth, and Warwick’s top attractions.
Perfect for exploring castles, countryside, and historic towns, Brandon Hall blends heritage charm with modern comfort for a relaxing escape.
We are seeking a welcoming, organised, and experienced Front Office Manager to lead our reception and front-of-house team. You will be responsible for ensuring smooth guest arrivals, efficient operations, and a consistently high standard of customer service.
Key Responsibilities:
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Manage day-to-day operations of the front office, including reception, concierge, and guest services
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Lead, train, and support the front office team to deliver exceptional guest experiences
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Oversee check-in, check-out, and room allocation processes
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Ensure all guest queries and complaints are resolved promptly and professionally
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Maintain accurate billing, payment processing, and reporting procedures
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Monitor team performance, appearance, and adherence to service standards
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Coordinate closely with housekeeping and other departments to meet guest needs
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Prepare departmental schedules, manage payroll inputs, and control labour costs
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Uphold hotel standards, policies, and health & safety compliance
Our Values
Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be
Benefits
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Discounted stays across all hotels within the 7H portfolio
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EAP
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Retail discounts programme
