Gelato Production & Coffee Shop Manager
Overview
We’re a family-run artisan gelato and coffee business based in central Derby, and we’re looking for an experienced, reliable and hands-on Gelato Production & Coffee Shop Manager to join our team.
At Nico’s, we care about doing things properly: freshly made artisan gelato, excellent coffee, high standards of presentation and genuinely friendly customer service.
This is a varied role for someone who is confident with coffee, enjoys taking responsibility, and wants to become a key part of a growing independent business.
You’ll take the lead on coffee quality and staff training, support the day-to-day running of the business, and be trained to produce our artisan gelato independently.
Previous gelato-making experience is not required — we’ll teach you our recipes, processes and production standards.
Why Join Us?
- Lead and develop our coffee standards
- Train and support other team members
- Learn artisan gelato production from scratch
- Take real ownership of day-to-day operations
- Grow with the business as we develop new locations
What You’ll Be Doing:
- Lead coffee quality, including espresso preparation, grinder adjustment and milk texturing
- Train and coach team members in coffee preparation
- Learn to produce our artisan gelato independently and maintain consistent quality
- Plan production, stock and deliveries
- Support and supervise the team and organise daily tasks
- Open and close our locations and maintain food-safety, cleaning and presentation standards
- Deliver excellent customer service and take ownership when operational issues arise
Skills
We’re looking for someone with:
- Strong café, speciality coffee or similar hospitality experience
- Good knowledge of espresso preparation, grinders and milk texturing
- The confidence to train and support other team members
- The ability to work independently and take responsibility
- Strong organisation, attention to detail and high standards
- A calm, practical and customer-focused approach
- Flexibility to work weekends and across different areas of the business
- A genuine interest in learning artisan gelato production
Experience supervising or training a team is highly desirable.
Previous gelato-making experience is not essential.
Job Type: Full-time
Pay: £15.00-£16.00 per hour
Benefits:
- Discounted or free food
- Employee discount
Application question(s):
- How many years of barista or speciality coffee experience do you have?
- Are you confident dialling in espresso, adjusting grinders and texturing milk to a high standard?
- Have you trained or coached other team members in coffee preparation?
- A key part of this role is learning to make artisan gelato. This involves several hours of hands-on, non-customer-facing production work, following recipes, weighing ingredients, operating equipment and cleaning. Would you enjoy this type of work and be willing to learn it?
- Briefly describe a time you were trusted to run a café, shop, kitchen or shift independently. What were you responsible for?
Work Location: In person
