Help us deliver safe, high-quality homes for our residents.
Castles & Coasts Housing Association is looking for an experienced Operations Manager to lead the delivery of planned works through our in-house Castles & Coasts Services team.
This is a key operational leadership role with responsibility for delivering our empty home repairs, planned maintenance, component replacement, cyclical and compliance programmes. You will lead supervisors, operatives and tenant liaison colleagues, alongside relevant subcontractors, ensuring our programmes are delivered safely, efficiently, within budget and to the quality our residents expect.
We are looking for someone who combines strong people leadership with a practical understanding of repairs and maintenance. You will be comfortable managing a busy operational service, using performance and financial information to make decisions, tackling problems quickly and creating a culture where colleagues take ownership for delivering a great service.
What you’ll be doing
You will:
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Lead the day-to-day operational delivery of our in-house planned works, empty homes, cyclical, component replacement and compliance programmes.
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Lead, support and develop supervisors, operatives and support colleagues, creating a positive, accountable and high-performing team.
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Manage performance against programme, cost, productivity, quality, compliance and resident satisfaction measures.
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Work closely with colleagues across CCHA to ensure works are properly planned, coordinated and communicated to residents.
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Manage budgets and resources effectively, including labour, materials, plant and subcontractors, securing strong value for money.
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Maintain high standards of health and safety, ensuring appropriate risk assessments, safe systems of work and statutory requirements are embedded in everyday delivery.
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Use performance information, customer feedback and lessons learned to improve productivity, quality and the resident experience.
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Take ownership when things do not go to plan, resolving service failures and complex cases and making sure we learn from them.
What we’re looking for
You will have experience of leading operational teams within repairs, maintenance, facilities management, construction or a similar service-led environment.
You will understand how to manage people, budgets, contractors and performance in a busy operational setting and be confident balancing customer expectations, quality, cost and programme delivery.
Experience within social housing would be advantageous, but we are equally interested in candidates who can bring strong transferable operational leadership from another repairs, maintenance or construction environment.
You will need a good understanding of health and safety requirements and ideally hold a relevant trade, construction, maintenance or health and safety qualification.
Above all, we are looking for a visible and engaging leader who sets clear expectations, supports their people and is passionate about continually improving the service we provide to residents.
Why Castles & Coasts?
CCHA owns and manages more than 7,000 homes across the North of England. Through Castles & Coasts Services, our in-house teams play a vital role in keeping those homes safe, well maintained and somewhere our residents can be proud to live.
We want people who share our values of Ownership, Ambition and Respect and who are prepared to look for better ways of doing things while keeping residents at the heart of their decisions.
In return, you will join a supportive organisation with a strong benefits package, including a competitive salary, generous annual leave, enhanced pension, health cashback plan, family-friendly policies and opportunities for learning and development.
If you are an experienced operational leader who wants the opportunity to shape and improve a growing in-house service, we would love to hear from you.
Closing date for applications: Sunday 30 August 2026
Interviews are currently planned for Tuesday 8 September 2026.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
