About the Role
Baski Life Wellness Services Ltd operates within wellness services, lifestyle support, client care coordination, programme delivery, and operational service management.
We are seeking a Wellness Operations Director to lead wellness service operations, improve workflow performance, oversee team coordination, and support continued business growth. This role is ideal for an experienced operations leader with a background in wellness services, client support, health and wellbeing programmes, service delivery, or business operations.
Why Join Us?
Senior Leadership Opportunity
Take a key role in leading wellness operations, service standards, and business performance.
Professional Wellness Environment
Work within a structured company that values wellbeing, organisation, client care, and dependable service delivery.
High Business Impact
Help improve service quality, strengthen client experience, and support long-term operational success.
Career Growth
Build senior leadership experience across operations, team management, service improvement, and programme delivery.
Key Responsibilities
- Lead daily wellness service operations, client support workflows, and programme coordination
- Oversee team performance, service standards, scheduling, reporting, and operational planning
- Coordinate with clients, service partners, vendors, internal teams, and senior stakeholders
- Monitor service quality, client feedback, workflow efficiency, and operational risks
- Develop process improvements to strengthen productivity, client satisfaction, and service delivery
- Support staff development, training, performance monitoring, and leadership planning
- Prepare senior-level reports, business updates, and operational recommendations
- Ensure all activities follow company procedures, confidentiality expectations, and service timelines
What We Are Looking For
Experience
- Strong experience in wellness services, operations management, client services, programme management, health and wellbeing support, or service delivery
- Previous senior management or department-level leadership experience is preferred
- Experience working with service teams, clients, vendors, wellbeing programmes, or operational support functions is an advantage
Skills
- Wellness operations leadership
- Client service and programme coordination
- Team leadership and performance monitoring
- Service delivery and workflow improvement
- Stakeholder communication and relationship management
- Reporting, documentation, and operational planning
- Strong organisation, problem-solving, and decision-making skills
Education
- Bachelor’s degree in Business Administration, Health and Wellbeing, Operations Management, Psychology, Health Administration, or a related field is preferred
- Professional certifications in operations management, wellness coaching, service management, project management, safeguarding awareness, or leadership are an advantage
Pay: £78,000.00-£108,000.00 per year
Benefits:
- Company pension
- Private dental insurance
- Private medical insurance
Work Location: In person
