GENERAL ASSISTANT
Job Description/Person Specification
About the role:
As a General Assistant at Chestnut Healthcare Group, you will carry out a range of tasks to help us provide the quality care and support our residents deserve.
No two days will be the same as you take on diverse responsibilities across housekeeping, cleaning. Laundry. Catering and care. It is because this is a wide-reaching role that you will be able to play your own part in creating a warm and homely environment.
Caring and empathetic, as a General Assistant you will put our residents first and build the kind of positive relationships with them that make their experience with us happy and meaningful.
Day to Day Tasks:
· Cleaning residents’ bedrooms, communal areas, toilets, bathrooms, sluices and sundry offices
· Carrying out laundry duties
· Helping out at mealtimes (i.e. serving or assisting residents, clearing/resetting tables, supporting in the kitchen etc)
· Accompanying residents, as an escort, to appointments
· Carrying out other appropriate activities for the role, support the delivery of our service
Responsibilities:
· Developing and maintaining positive working relationships with other professionals, relatives and residents
· Enhancing and respecting the quality of life of our residents and their relatives
· Maintaining consistently high-quality standards
· Problem-solving and dealing effectively with issues. Reporting Health and Safety issues or repairs appropriately
· Correct use of protective clothing
· Maintaining and storing equipment appropriately
· Respecting and empathising with older people with sensory disabilities, to enhance their quality of life and raise self-esteem
· Working effectively and flexibly as part of a team to cover colleagues in their absence (sickness or annual leave etc)
About you:
People in a General Assistant role come from all walks of life and have all kinds of life experiences and career paths behind them.
You’ll be a big part of our home so what matters is that you’re:
· Reliable
· Compassionate
· Caring, and
· Always ready to make a difference
You should be:
· Practical, and
· Happy to turn your hand to different tasks
You should have:
· A good understanding of the needs of older people
· An understanding of and commitment to, inclusion and diversity
· The ability to use your own initiative and work effectively with minimal supervision
· The ability to work flexibly within a rota
· The resilience and ability to work effectively under pressure, adapting positively to changing situations and demands
· The ability to practice and promote a healthy working environment and safe working practices in accordance to the organisation’s Health and Safety policy.
· Good communication skills to remove barriers and build strong relationships with colleagues, residents and relatives.
Behaviours:
Essential:
Person centred- you put the needs of individuals at the heart of your thinking and decisions
Resilience-you successfully manage change and understand the importance of your own well-being, as well as that of others
Accountable-you take responsibility for your work, actions and development and acknowledge individual and shared accountability
Team player-you build supportive relationships through teamwork and communication.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Pay: £12.71 per hour
Work Location: In person
