Receptionist – Guest Experience @ Broadwick Soho
First impressions are everything – and at Broadwick Soho, ours are exceptional. We are looking for a passionate and people-focused Receptionist to join our Guest Experience team, where you will be the welcoming face and beating heart of one of London’s most exciting luxury hotels. This is a role for someone who genuinely loves people, thrives on creating meaningful moments, and understands that brilliant hospitality starts the very second a guest walks through the door.
On Target Earnings
The on target earning potential for this role is £38,800 per annum – comprising a base salary of £29,175 per annum plus a qualified estimate of £9,625 in gratuities and service charge. Please note this is a projected tronc and OTE.
What is in it for you?
- Inclusion in the Tronc scheme, covering both Rooms and F&B service charge.
- 30 days holiday inclusive of bank holidays, increasing with length of service.
- Bravo Broadwick – our bespoke reward and recognition scheme celebrating birthdays, work anniversaries, and inspirational service.
- Pension scheme, season ticket travel loan, cycle-to-work scheme, and Medicash health plan.
- Great food and drink during your shift.
- Designer outfits that represent our spirit and personality – fresh and ready for every shift.
- Support from our Employee Assistance Programme, wellbeing initiatives, and a company discretionary sick pay scheme after 6 months of service.
- Refer a friend bonus (£1,000 for chefs / £500 for all other roles), friends and family discounts, and a complimentary Guest Experience on successful completion of your probationary period.
Why You?
As a Receptionist at Broadwick Soho, you will be at the very centre of the guest journey – from the warmth of a first welcome to the seamless efficiency of check-in, and every interaction in between. You will handle guest enquiries, manage reservations, process payments, and coordinate with teams across the hotel, all with the calm confidence and personal touch that makes our guests feel genuinely valued and cared for.
But this role is about so much more than the desk. It is about embodying who we are – being embracing, creative, generous, and playfully exquisite – and ensuring that every single guest leaves with a memory that goes beyond their expectations. You will be the person who notices the details, remembers the names, and turns an ordinary stay into something truly special.
We believe in flexibility and multi-skilling, and you may be asked to support different areas of the operation to meet the needs of our guests and colleagues. You will work closely with brilliant people across the hotel, operating as one seamless team with a shared passion for delivering outstanding guest experiences at every touchpoint.
What do we need from you?
- Experience in a similar role in a 4* or 5* luxury hotel environment.
- Availability to work 40 hours over 5 days per week, including evenings and weekends on a rota basis.
- Excellent verbal and written communication skills, with a natural ability to build genuine rapport with guests and colleagues.
- A good working knowledge of Opera PMS.
- A creative thinker with a can-do attitude and meticulous attention to detail.
- A confident, energetic, and passionate team player who thrives in a fast-paced environment.
- Strong organisational skills with the ability to manage multiple priorities simultaneously.
- A deep passion for delivering exceptional service and hospitality.
Why us?
We are bringing the spirit of Soho to life in one of London’s most exciting hotels. Joining the Guest Experience team means becoming part of a vibrant, like-minded community of individuals from all walks of life – united by a genuine love of great hospitality and a drive to do things brilliantly.
We are enthusiastic, generous, respectful, and utterly committed to delivering exceptional experiences – for our guests and for each other. We take real pride in what we do and in how we treat the people around us. We want our hotel to reflect Soho in all its glory: diverse, inclusive, creative, and full of life.
If you love people and the art of making every guest feel like the most important person in the room, we would love to hear from you. Apply now and come and be part of something truly special.
How to apply
If you are excited by this opportunity, please click apply. Please note we do not accept direct applications.
Broadwick Soho is committed to responding to every application. Due to the volume of applications we receive, please allow up to one week for us to review and respond.
All applicants must be eligible to work in the UK.
Pay: Up to £38,800.00 per year
Work authorisation:
- United Kingdom (required)
Work Location: In person
