Company Overview
Brooklands Motor Centres is a reputable player in the automotive retail industry, dedicated to providing an exceptional car buying experience through a wide range of used vehicles and comprehensive customer support. Our mission is to make vehicle ownership accessible and enjoyable for everyone.
Summary
We are seeking a Workshop Service Advisor/Controller to join our team in GB. Based in, this role is vital in ensuring our customers receive outstanding service and support during their vehicle maintenance journey. You will play a key part in upholding our commitment to quality and customer satisfaction.
Responsibilities
- Greet customers and understand their vehicle service needs.
- Coordinate with the workshop team to schedule repairs and maintenance.
- Upsell additional services or products where appropriate.
- Maintain accurate documentation of customer interactions and service details.
- Provide exceptional customer service throughout the service process.
- Manage cash handling procedures accurately.
- Follow up with customers post-service to ensure satisfaction.
- Assist in promoting workshop services to maximize revenue.
- Qualifications
- Proven experience in customer service within the automotive industry.
- Mechanical knowledge or background preferred.
- Strong communication and interpersonal skills.
- Ability to upsell services effectively.
- Attention to detail and organizational skills.
- Basic cash handling experience.
- Enthusiasm for cars and the automotive sector.
- Ability to work as part of a team.
- Call-To-Action
If you are passionate about cars and delivering top-tier customer experiences, we invite you to accelerate your career with us—apply now and become a vital part of Brooklands Motor Centres' success story.
Pay: £27,420.00-£33,000.00 per year
Benefits:
Ability to commute/relocate:
- Leeds LS12 2QN: reliably commute or plan to relocate before starting work (preferred)
Experience:
- workshop service advisor: 3 years (preferred)
Work Location: In person
