Job Title: Transport Administrator
Company: 1 to 1 Transport
Location: Nacton, Ipswich
Industry: Road Haulage & Transport
Employment Details
- Job Type: Full-Time, Permanent
- Working Hours: Monday to Friday, Hours to be discussed
- Salary: Up to £35,000 per annum, depending on experience
About 1 to 1 Transport
1 to 1 Transport is a fast-growing and customer-focused road haulage company, committed to delivering reliable, efficient, and professional transport solutions across the UK. We pride ourselves on strong customer relationships, attention to detail, and maintaining high service standards.
Due to continued growth, we are looking for a confident and hardworking Transport / Customer Service Administrator to join our team and support our busy operations department.
The Role
This is a key position within our operations team. You will be responsible for supporting daily transport activities, communicating with customers and drivers, and ensuring all administrative processes are handled accurately and efficiently.
This role suits someone who thrives in a fast-paced transport environment and understands the urgency and organisation required within haulage.
At 1 to 1 Transport, we always like to promote from within. This role is most suited for someone eager and willing to learn. We have lots of opportunities for personal development and to support someone in climbing their career ladder.
Key Responsibilities
- Handling customer enquiries via telephone and email in a professional manner
- Managing transport bookings and updating customers on job progress
- Liaising with drivers and the operations team to ensure smooth service delivery
- Preparing reports, job sheets, and documentation using Microsoft Excel and Word
- Managing electronic and manual filing systems accurately
- Some level of on-call to be discussed
- Writing clear and professional emails using Microsoft Outlook
- Maintaining accurate records of jobs, deliveries, and customer communications
- Providing general administrative support to the transport office
Essential Requirements
- Road Haulage experience desirable but not necessary
- Strong working knowledge of Microsoft Excel and Microsoft Word
- Confident and professional email writing skills in Outlook
- Excellent telephone manner and communication skills
- Strong organisational and file management skills
- Ability to work under pressure in a busy transport office
- Hardworking, confident, and proactive attitude
- Flexible and prepared to work outside of standard hours when required
Personal Attributes
- Reliable and punctual
- Detail-oriented and organised
- Able to work independently and as part of a team
- Professional and customer-focused
- Positive, can-do approach
Job Types: Full-time, Permanent
Pay: £27,000.00-£35,000.00 per year
Benefits:
- Company pension
- On-site parking
- Private medical insurance
Work Location: In person
