LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
An exciting opportunity to work with the growing Corporate Lettings team, as a Client Manager you will be responsible for maintaining and developing a strong relationship with the client(s). Ensure continued successful management of the portfolio, delivering on the relevant SLAs to retain the client.
Manages a client portfolio according to type, preferences and growth strategy, (in line with Client KPI measures and company agreed targets).
Meet with clients to assess asset status, needs, risks, goals, and progress.
Deliver pre-prepared monthly/quarterly central reports and dashboards for KPI reviews with the client.
Conduct/hold Monthly and quarterly client meetings with a pre-set agenda and ensure minutes are always undertaken, with smartmac actions and feedback to the client.
Help support, compile and present the client monthly and quarterly dashboards
Assesses business activity reports and forecasts to ensure clients portfolio is being managed correctly and to the best performance possible, to a minimum of the agreed SLA.
Studies market trends to advise clients and capitalise on portfolio profitability (such as rent reviews, maintenance spend, etc.).
Select, approve and supervise the marketing of all client properties with approved estate/letting panel agents and update clients on property statuses and/or any notices, throughout the tenancy lifecycle.
Support Client Services Director in new business development meetings, contributing to pipeline growth and conversion of prospects into clients
Ensure close collaboration with your dedicated PM team through regular partnership meetings
Identify and support the coaching and development of the team of property manager
Coordinates with property managers and other third parties where necessary on any emergency issues and sets priorities to rectify problems
Ensure that system workflows, statuses and actions for all standard processes are maintained correctly and compiled in full by the PM team
Communicate regularly with the Corporate Lettings Operation Manager senior management and immediately if there was a relationship breaking issue
Nurtures and maintains professional and positive client relationships, by keeping in regular contact and providing useful insight on the portfolio performance.
Assesses, documents and monitors the portfolio regularly for legal and health & safety compliance.
Contributes to team efforts by accomplishing related tasks as needed.
Ensure KPI’s for the clients are met in line with the company terms of business and SLA (including rent improvement, occupancy level management, , marketing of new and relets are met within best possible time frames, arrears are reviewed and managed).
Liaise with internal accounts team as necessary to monitor and advise client on accounts functions, arrears performance and action plans as necessary.
Good understanding of the LRG companies’ values and goals.
