About Us
Precision Turbo Services is a well-established turbocharger specialist based in Birmingham, supplying, repairing, and remanufacturing turbochargers for customers across the UK. With over 15 years of industry expertise, we pride ourselves on delivering excellent customer service, technical knowledge, and high-quality workmanship.
We are currently looking for a professional, organised, and customer-focused Front Office Receptionist / Office Administrator to join our growing team.
The Role
This is a varied front-office role ideal for someone who enjoys working in a fast-paced environment and dealing directly with customers. The successful candidate will be the first point of contact for visitors and callers, managing a variety of clerical and organisational tasks to facilitate efficient office operations.
You will be confident at handling phone calls, managing customer enquiries, checking stock availability, and ensuring the smooth day-to-day running of the office.
Key Responsibilities
· Welcome walk-in customers and provide front-desk support in a courteous and professional manner
- Answer incoming customer calls and respond to email enquiries professionally
- Collect and record customer and vehicle information accurately
- Check stock availability and provide updates to customers
- Assist customers with product enquiries, orders, and quotations
- Liaise with workshop staff and management regarding orders and repairs
- Process invoices, payments, and delivery paperwork
- Manage bookings, collections, and customer updates
- Maintain organised office records and filing systems
- Support online order administration and order tracking
- Handle general administrative duties to support daily business operations
- Maintain a professional and friendly customer experience at all times
Skills & Experience Required
· Good communication skills, both written and verbal, along with professional phone etiquette
- Strong organisational and multitasking abilities
· Proficiency with computer skills including Microsoft Office (Word, Excel, Outlook) and Google Workspace (Gmail, Calendar, Drive)
- Ability to work independently and as part of a team
- Professional, reliable, and customer-focused attitude
- Experience within the automotive, motor trade, or parts industry would be preferred but not essential; training will be provided for suitable candidates
What We Offer
- Competitive salary based on experience
- Friendly and supportive working environment
Working Hours
Monday to Friday: 9:00am – 6:00pm
Saturday: 10:00am – 1:00pm (rota basis)
How to Apply
Please apply with your CV and a brief cover note outlining your suitability for the role. We look forward to hearing from you.
Pay: From £13.00 per hour
Work Location: In person
