Service Receptionist – Automotive Workshop – Folkestone
Job Summary:
Join KAP, a family-run motor group proudly celebrating 75 years of trusted service in
Folkestone. We’re looking for a friendly, organised, and customer-focused Service
Receptionist to be the first point of contact for our busy vehicle service department.
Key Responsibilities:
- Greet and assist customers with service bookings, enquiries, and drop-offs
- Schedule workshop appointments and manage the service diary
- Keep customers informed on progress, costs, and any additional work required
- Liaise with workshop technicians to ensure accurate communication and timing
- Process payments, invoices, and maintain service records
- Support service advisors and contribute to a smooth front-of-house operation
Requirements:
- Experience in a customer service or front-of-house role preferred (automotive
- experience a plus)
- Strong communication and organisational skills
- Confident with phone, email, and digital booking systems
- A helpful, calm, and positive manner — especially in busy periods
- Weekend working required as part of a rota
- Full UK driving licence essential
What We Offer:
- Competitive salary, dependent on experience
- Manufacturer training and ongoing skills development
- Supportive working environment in a 75-year family-run dealership
- Modern facilities and friendly workshop team
- Career development and internal promotion opportunities
Hours of Work
- 8 am to 5.30 pm Monday to Friday ( 1 hour lunch break)
- 8am to 1.00 pm Saturday - as per Rota
Job Type: Permanent
Benefits:
- Company pension
- Cycle to work scheme
Experience:
- motor trade service advisor: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
