The post holder will provide a high standard of customer service. They will possess excellent communication skills, IT skills and will have a flexible approach to work. They will have the ability to prioritise their own workload as well as working as part of a team. Standardised scripts are followed and calls are monitored and recorded.
The post holder will be required to maintain and provide a patient focused confidential, efficient and accurate service in line with the procedures set out in the Trust’s Patient Access policies. You will need to be able to liaise with staff throughout the Trust and patients dealing effectively and efficiently with their enquiries.
The post holder must have a good standard of basic education, including written and spoken
English. Good Customer Service telephone manner.
Good computer literacy and a willingness to further their PC skills.
Experience of working in a customer service role and experience of working in a
predominately operational telephone environment e.g., switchboard/call centre.
This post is based at Leeds General Infirmary and receives calls for all the Leeds Teaching Hospital Trust sites, these are Leeds General Infirmary, St James University Hospital, Seacroft Hospital and Chapel Allerton Hospital.
The Switchboard Service is a 24/7 service and is this role is a 12 hour shift role This based on a shift pattern including weekends and all bank holidays. The post holder will be flexible and available to work days, evening and night shifts.
