Job Title: Service Manager Assistant
Hours of Work: 8am -5pm Monday - Friday
Summary of Position
For the right candidate we offer the chance to join a multi award winning specialist Audio Visual company that is part of the PSNI Global Alliance network, this is full-time role is based in our Wymondham HQ, the position offers a competitive salary, a generous pension scheme, life cover, paid sickness leave, access to the cycle to work scheme and an EV vehicle salary sacrifice scheme plus 20+8BH days paid holiday. We also offer and encourage ongoing training and development.
The Service Manager Assistant has a unique opportunity to work in the fast-growing Snelling service department, with a focus on sales of our suite of support services, licenses, and remote monitoring deployments. This role is ideal for a candidate who is interested in gaining experience in both customer service and sales, as well as who is excited by the key mission of increasing the revenue and scope of the department within the company. This role also offers flexibility through occasionally supporting the helpdesk function of the department when holiday cover requires it, putting you in front of our most valuable customers.
In this role, you will work alongside, and be mentored by the Service Manager, assisting with renewal and new service sales, as well as reporting and account management tasks for our existing high-profile customers.
The successful candidate will have excellent communication skills, a proactive approach, as well as an innovative approach to sales projects and opportunities. As part of our team, we will always work with a degree of urgency to deliver the best possible service to our customers.
Primary Responsibilities
- Creating insightful service performance reports for key customers.
- Quoting for and tracking of support requests, support licenses and support renewals.
- Undertaking of continuous improvement tasks for the service sales department.
- Shadowing Service Manager in customer meetings to progress follow-up actions.
- Producing detailed reporting on preventative maintenance activities for key managed customers.
- Coordinating cross-department projects for service improvement tasks, sales requests, and support enquiries.
- Responding to requests for support via email, phone and tickets (for service desk cover).
- Feeding back to customers following reactive and scheduled service works.
Person Specification
Qualifications & Training
Essential
- At least 5 GCSE including Maths & English
- Excellent command of English grammar and spelling
Desirable
Experience
Essential
- Experience using computers and computer applications such as MS Windows, Excel, Word and Outlook.
Desirable
- Experience working with customers directly
- Experience creating reports using data
- Work experience in a sales and / or service role
Qualities & Attitude
Essential
- Excellent communication skills
- Self-motivated and driven
- Empathetic with customers and a desire to resolve issues in a timely manner
- A desire to learn and progress
- Keen interest in technology
- Be able to reliably attend Snelling offices
Desirable
- Examples of resolving a problem or improving a process
- Motivated to progress in sales
System Knowledge
- Competent with Microsoft Office including Outlook, Word and Excel
Job Types: Full-time, Permanent
Pay: Up to £28,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Sick pay
Experience:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
