This role provides comprehensive administrative support within a mental health team, including opening and closing referrals on the RIO system for the North core Mental Health Team. It ensures efficient management of assessment waiting lists, scheduling appointments, and facilitating seamless communication with service users. The postholder will be responsible for maintaining records, updating systems, and preparing documents for the north core Mental Health Team. Duties also include minute-taking during key meetings, managing enquiries and incoming calls. The role requires strict adherence to GDPR, safeguarding, and information governance standards, . Strong organisational skills, attention to detail, and a professional approach to all interactions are essential for successful performance in this position.
This role is essential for Enfield therapies services to process referrals;
- Open and close referrals for north core MHT , ensuring accurate and timely processing.
- Manage waiting lists for assessments across all teams, keeping data up to date and prioritised.
- Schedule assessment appointments and send appointment letters, reminders, and follow up communications.
- Take minutes for the Team Business Meeting, and referral meeting and MDT meeting ensuring actions are recorded and tracked.
- Provide administrative support to north core MHT, including maintaining records, updating systems, and preparing documents.
- Cover the reception front desk, greeting visitors, handling enquiries, and managing incoming calls.
- Maintain accurate filing systems and ensure compliance with GDPR, safeguarding, and information governance standards.
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
We will provide consistently high-quality care closer to home.
With our partners in North London and each borough we will ensure equity of outcome for all
We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
Why NLFT?
We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
We promote flexible working and support staff with a range of health and wellbeing initiatives.
NHS Discounts, generous annual leave and NHS pension scheme
Excellent internal staff network
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
This role is essential for Enfield therapies services to process referrals;
- Open and close referrals for north core MHT , ensuring accurate and timely processing.
- Manage waiting lists for assessments across all teams, keeping data up to date and prioritised.
- Schedule assessment appointments and send appointment letters, reminders, and follow up communications.
- Take minutes for the Team Business Meeting, and referral meeting and MDT meeting ensuring actions are recorded and tracked.
- Provide administrative support to north core MHT, including maintaining records, updating systems, and preparing documents.
- Cover the reception front desk, greeting visitors, handling enquiries, and managing incoming calls.
- Maintain accurate filing systems and ensure compliance with GDPR, safeguarding, and information governance standards.
