We are looking for a Housing Support Officer who will live and breathe our core values: Respect, Teamwork, Empathy, and Integrity — someone who not only delivers high-quality work but also contributes to a supportive and purpose-driven environment.
At My Space Housing Solutions, we do more than provide accommodation — we change lives. We offer accommodation to some of the most vulnerable people in society, giving them the stability, support, and opportunity they need to move forward.
People are at the heart of everything we do. Our work is about creating real opportunities, improving wellbeing, and empowering individuals to build independence and reconnect with their communities.
Join us and be part of an organisation that is leading the way in making a meaningful difference — every single day.
Employment Type: Full-Time Permanent
Reporting To: Housing Manager
Working Hours: 40 hours per week, Monday to Friday (8:30am–5:00pm or 9:00am–5:30pm)
Location: Warrington
Contract Type: Permanent, Full Time
What You Will Be Doing…
Working within a supportive Housing Team with an allocation of tenants, you will provide a robust intensive housing management service, supporting vulnerable individuals to maintain their tenancies.
- Taking the lead role in the assessment of incoming referrals.
- Working with individuals in a focused way which enables them to maximise their independence and live to full potential
- To work alongside vulnerable individuals in promoting independence and empowering sustainment of their tenancy.
- To complete a support plan with each tenant detailing all elements of support required in order for their tenancy to be maintained – including any signposting required. This must be reviewed on a regular basis.
- To work alongside an individual in understanding how best to provide support through a thorough risk assessment process to highlight any risks to themselves, their tenancy or others – this must be reviewed on a regular basis.
- To provide information, advice and guidance to enable tenants to understand their responsibilities and support them to develop effective strategies to manage those responsibilities.
- To work closely with other professionals where appropriate in order to provide a holistic approach to sustaining the tenancy including coordinating professionals’ meetings when necessary and attending external meetings in relation to their support needs.
- To liaise internally with all other departments to enable the successful cycle of tenancy related support and to help maintain the tenancy.
- To work closely with an individual in understanding acceptable behaviour and being a good neighbour so that their tenancy is maintained in the longer term.
- To use the recording systems in place to enable a full reflection of all activities relating to each individual whether it be contact notes, all relevant supporting documentation, maintenance reporting etc.
- To be responsible for a series of regular Health and Safety checks effective recording and reporting any compliance related matter.
- To be responsible for regular property inspections, reporting maintenance and other issues as required
What We Will be Looking For From You …
- A confident approach with exceptional verbal communication and negotiation skills
- An appetite to work collaboratively with colleagues to problem solve and work as part of a team.
- Excellent written and recording skills
- The necessary skills and abilities to complete comprehensive assessments at initial referral, support plans, risk assessments and acceptable behaviour agreements.
- Ability to prioritise a busy and ever changing workload
- A solid working knowledge of safeguarding adults and children, as well as experience of working with a diverse group of vulnerable adults
In return, you can expect:
- 25 days of annual leave plus 8 bank holidays, with an additional day added each year up to 5 years
- A company-funded Medicash plan, including optical, dental, physical health, mental health and wellbeing initiatives
- Paid time off for medical appointments
- Company sick pay
- Life Assurance cover equivalent to 1x annual salary
- Enhanced compassionate leave of up to 5 paid days
- Opportunities for career development and progression
- A clear, structured pay framework that supports progression.
In addition, we offer:
- A supportive and collaborative working environment
- Regular feedback and development support
- A positive workplace culture where your contribution is valued
- Opportunities to build a long-term career within the organisation
Ref: V26/5-1
Job Types: Full-time, Permanent
Pay: £26,520.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- Sick pay
Application question(s):
- Driver with access to a car for business use.
- Housing knowledge desirable.
Experience in support work is essential.
Work Location: In person
