Are you available this summer and interested in gaining experience in customer services? Do you enjoy building relationships and possess excellent communication skills? Are you interested in working for London's leading estate agency? If so, read on, we may have the opportunity for you!
We are currently looking for temporary staff to join our customer services department on a part-time basis, during our busiest period. As a Customer Service Adviser you will be the first point of contact for all enquiries coming into Foxtons, via telephone, email, and our Chat feature. This is a varied role dealing with a wide range of people - no two days are the same! You’ll be exposed to all aspects of the business and offering an outstanding service to anyone contacting Foxtons, from helping applicants start their property search to dealing with press enquiries. At other parts of the day, you will be greeting visitors coming to our headquarters and dealing with email enquiries.
Looking to gain experience in a corporate environment but need a role that fits around your existing commitments? This position offers the perfect balance. Whether you're studying, managing family responsibilities, or simply looking for part-time hours, you'll have the opportunity to develop valuable workplace skills while enjoying a flexible schedule.
The role is offered on a part-time basis, working:
- Monday to Friday: 12:00pm – 4:00pm
- Saturday: 10:00am – 2:00pm
We are open to either:
- One candidate who can cover the full working pattern, or
- Two candidates who wish to job-share the hours, with shifts split as:
o Monday to Wednesday
o Thursday to Saturday
We welcome applications from candidates interested in either arrangement
Our Customer Advisers are often the very first impression that our customers have of our brand so an outgoing personality and a great telephone manner are a must. You will also have excellent written and verbal communication skills as well as strong attention to detail and a readiness to learn.
As London’s number 1 estate agency brand,* our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
- TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level
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