We're on the look out for a confident and proactive Customer Service & Sales Coordinator to join our Fuels team, based at Kingstown, Carlisle. This role blends customer service, administration and sales - a perfect opportunity for someone who enjoys building relationships and being at the heart of keeping our business moving.
This is a full time role but we are also open to considering part-time working or a job-share arrangement for the right individual.
THE JOB
The successful candidate will be expected to:-
Deliver excellent customer service across inbound and outbound calls, resolving queries first time
Proactively contact new, existing, and lapsed customers to generate sales and maximise opportunities
Process orders, produce quotations, and manage day-to-day customer administration
Work closely with our Fuels Planner and drivers to ensure smooth, timely deliveries
Support customers with account queries, liaising with finance where needed
Use sales data to identify opportunities and help achieve (and exceed!) targets
Build strong, long-term customer relationships to drive retention and repeat business
Follow all company policies, including health, safety, and compliance standards
SKILLS, EXPERIENCE AND QUALITIES REQUIRED
Essential
Confident communicator with the ability to build rapport quickly
Experience in customer service, sales or similar role
Proactive, positive and solutions-focused mindset
Strong attention to detail and accuracy
Good numerical and commercial awareness
Comfortable handling calls from initial query through to closing a sale
Well organised with strong time management skills
Team player who thrives in a small, collaborative environment
Desirable
Experience with CRM systems, including Microsoft Dynamics 365
Proficiency in Microsoft Office (Excel, Outlook, Teams)
Knowledge of the fuel industry or logistics environment
Full UK driving licence
BENEFITS
As part of The Billington Group we offer a wide range of employee benefits including:
An attractive salary package.
Annual salary reviews in September each year.
A minimum of 25 days annual leave.
Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
Your Health
Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
Sick pay: Generous company sick pay entitlement.
Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
Your Lifestyle
Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
Your Future
Pension: Enrolment into the Company pension scheme after 3 months of employment.
Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.
ABOUT US
Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.
Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.
