Job Overview - Support Engineer
Hours: 39 per week - Monday to Thursday 08:30-17:30, Friday 08:30-16:30
Department/Location: Support (factory and remote)
Reports to: Factory Manager
Salary: £25,000–£34,000, dependent on experience
About the Role
We’re looking for a hands-on Support Engineer to ensure our printers and systems perform at their best in the field. You’ll troubleshoot issues quickly, carry out preventative maintenance, and provide responsive, customer-focused support to maintain high uptime and user confidence in our coding and marking systems. Expect regular visits to customer sites to deliver, set up, commission, and service equipment, building trust through excellent technical work and clear communication.
What You’ll Be Doing
- Install, commission, support, and maintain our range of feeding and printing systems at customer sites, conducting visits professionally with a focus on first-time resolution and customer satisfaction.
- Diagnose and resolve faults efficiently, combining strong product knowledge with methodical fault-finding to minimise downtime.
- Carry out preventative maintenance, proactively checking equipment to improve reliability and performance.
- Complete factory-based assembly work and help compile customer orders, ensuring equipment is prepared accurately before dispatch or installation.
- Deliver clear, practical customer training on feeders, printers, and related systems, helping users operate the equipment confidently and safely.
- Collaborate with colleagues and customers, sharing expertise and ensuring users can confidently operate our systems.
What We’re Looking For
- Experience in technical support or engineering roles, particularly within a manufacturing or industrial environment would be highly beneficial but not essential as full training will be provided.
- Excellent communication and interpersonal skills, with the confidence to interact professionally with customers and colleagues at all levels.
- Strong attention to detail, and ability to work logically and calmly under pressure, consistently delivering high‑quality service during on‑site visits and remote support.
- Ability to work independently and manage time efficiently, prioritising tasks to meet deadlines and maintain service quality.
- Full UK driving licence (essential), as regular travel to customer sites will be a key part of the role. Occasional overnight stays, potentially up to 2-3 nights per week where required will also form part of the position.
- A willingness to learn and adapt, keeping up to date with product training and new technologies to deliver the best possible support.
Qualifications & Training
Essential
· Full UK driving license
· Basic IT literacy
Desirable
· Engineering qualifications/experience (electrical, mechanical or related discipline)
· Maths GCSE
· Basic sales training/experience
What We Offer
- Comprehensive product and application training to build your expertise.
- A varied role combining system commissioning, customer support, and technical problem-solving.
- A collaborative team environment with opportunities for professional growth and skill development.
Benefits
- Company vehicle
- Company events
- Company pension
- Free flu jabs
- Health & wellbeing programme
How to Apply
Please submit your CV along with a short cover note outlining your relevant experience and availability.
Pay: £25,000.00-£34,000.00 per year
Ability to commute/relocate:
- Welwyn Garden City: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Engineering: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Welwyn Garden City
