The closing date is 31st Jul 2026
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Job summary
To work as part of the Integrated Administration Team providing comprehensive administration/hub/reception services including phone duties/typing/scanning/filing/managing incoming and outgoing mail/manage and receive telephone calls and messages/ensuring effective communication and courtesy at all times/supporting the multi professional team members with administrative tasks and generally assisting in the coordination of the smooth running of the team as a whole.
The post holder should be aware that this post will require working within the Neighbourhood Hub with weekend/out of hours working to support the Trust's aim of a 7 day service across Somerset.
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Main duties, tasks & skills required
General reception duties including answering telephone calls, booking meeting rooms, franking outgoing post, distributing received post, ensuring stationery supply levels are maintained, greeting visitors, uploading and opening of referrals to relevant teams, completing signing in and out of staff, scanning and uploading of documents to patient records.
Integrated hub duties including answering telephone calls, opening referrals received by telephone and email, liaising with clinical staff, booking DN visits and ambulatory clinic appointments, booking ICE bloods, completing signing in and out of staff, updating patient notes on RiO.
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About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and life
NHS pension scheme for long-term financial security
Generous annual leave allowance to recharge and relax
A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
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Job description
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
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Person specification
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Qualifications
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Essential
GCSE (or equivalent) English & Mathematics
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Desirable
RSA Stage III word processing / typing or equivalent / NVQ 3 business and administration or working towards within agreed time scale.
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Experience
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Essential
Knowledge of information technology packages including Microsoft Word, Excel, Outlook and PowerPoint
Experience of setting up and maintaining office systems
Appropriate and significant amount of administrative experience
Proven teamwork experience
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Desirable
Experience of using electronic systems e.g. RiO, Integra, E-roster
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Additional Criteria
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Essential
Willingness to use technology to improve standards of care to our patients
Conscientious and reliable with a willingness to be flexible in order to meet the needs of the service
Access to transport to travel in connection with the post to attend meetings or training events across the county
Ability to work flexibly across a 7 day period
Ability to spend periods of time sitting down to use VDU. Ability to operate machines such as printer / scanner
Ability to prioritise own workload and keep to deadlines
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Desirable
Experience of co-ordinating meetings
Ability to take minutes
Good problem solving skills and patience
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For help with your application, contact:
Fiona Spirrell
[email protected]
07795906057
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Pay scheme
Agenda for Change
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Band
Band 3
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Salary
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£25760.00 to £27476.00 Yearly
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Contract
Permanent
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Working pattern
Part-Time, Full-Time
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Reference number
184-OL-BL-5044
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Job locations
Bracken House
Crewkerne Road
Chard
Somerset
TA20 1YA
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Magnolia House
56 Preston Road
Yeovil
Somerset
BA20 2BN
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South Petherton Hospital
Bernard Way
South Petherton
Somerset
TA13 5EF
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Wincanton Community Hospital
Dancing Lane
Wincanton
Somerset
BA9 9DQ
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