About us
Family Focus Staffs is a small, community-driven charity based in Stoke-on-Trent. Our mission is to empower and support families across the city through tailored, compassionate interventions. We are passionate about making a tangible difference in the lives of local families experiencing hardship, including issues like mental health challenges, domestic abuse, and financial insecurity.
We are now seeking a Family Support Coordinator to cover a period of maternity leave. This is a fantastic opportunity to join a warm, values-driven team delivering essential family services with care, integrity, and impact.
1. Family Support & Case Management
- Provide one-to-one support to families, tailored to individual needs.
- Manage and prioritise a caseload efficiently and compassionately.
- Advocate on behalf of families facing complex issues including poverty, mental health, domestic abuse, and addiction.
- Develop and implement safety and risk management plans for vulnerable families.
2. Program Delivery
- Assist in the delivery of holistic family support services in line with organisational policies and quality standards.
- Work closely with the Deputy CEO to assess family needs and recommend support strategies.
- Signpost families to appropriate local services and resources.
3. Communication & Collaboration
- Build and maintain positive relationships with families, colleagues, local authorities, and partner organisations.
- Participate actively in team meetings and contribute to service development and continuous improvement.
4. Learning & Development
- Engage in relevant training and development opportunities to enhance your skills.
- Share knowledge and contribute to a learning culture across the team.
5. Documentation & Reporting
- Keep accurate, timely records of all casework, assessments, and outcomes.
- Prepare reports to inform internal management and external stakeholders about service impact.
Who We’re Looking For
We’re looking for someone with:
- Experience supporting families facing multiple disadvantages.
- Strong case management and risk assessment skills.
- Knowledge of safeguarding and child/family protection frameworks.
- Excellent communication and partnership-working abilities.
- A calm, empathetic, and organised approach to work.
- Commitment to equality, inclusion, and the values of Family Focus Staffs.
Why Join Us?
- Make a meaningful difference in the lives of vulnerable families.
- Join a passionate, supportive, and purpose-led team.
- Benefit from generous holiday and training opportunities.
- Work in a flexible and inclusive environment that values your contribution.
How to Apply
To apply, please send your CV via Indeed. The deadline for this post is Wednesday 26th August 2026.
For more information or an informal chat about the role, contact us at 01782 863762
Family Focus Staffs is an equal opportunities employer.
We welcome applications from candidates of all backgrounds and experiences, particularly those with lived experience of the challenges our families face.
Pay: Up to £30,000.00 per year
Benefits:
- Company pension
- On-site parking
Application question(s):
- Do you have a full UK Driving Licence
Work Location: In person
