Job Summary
We are looking for a friendly, organised and proactive Gallery & Customer Services Assistant to join our small team. This is a varied role, ideal for someone who enjoys working with people and takes pride in creating a welcoming, well-presented gallery.
You’ll be responsible for helping the gallery run smoothly day-to-day, ensuring visitors receive excellent customer service while supporting online orders, stock management and general gallery operations.
Responsibilities
Customer Service
- Welcome visitors and provide a warm, professional experience.
- Offer knowledgeable advice on artwork, prints and giftware.
- Answer customer enquiries in person, by telephone and online.
- Follow up customer enquiries and courtesy calls where appropriate.
Gallery Presentation
- Water and care for gallery plants.
- Ensure the gallery is clean, tidy and well presented at all times.
- Keep display stands, card racks and product displays fully stocked and organised.
- Monitor stock levels on the shop floor and replenish as required.
Stock Management
- Restock brochures at local visitor locations, including museums, railway stations and other tourism venues.
- Replenish carrier bags and packaging materials.
- Re-order stock and packaging supplies when required.
- Assist with regular stock checks and inventory management.
Sales & Administration
- Process customer orders accurately.
- Enter sales and orders into Shopify.
- Prepare invoices and paperwork where required.
- Maintain accurate records of stock and customer orders.
Packaging & Dispatch
- Carefully package artwork and gift products to a high standard.
- Book courier collections using DelSol (or other courier systems).
- Prepare shipments for UK and international customers.
General Duties
- Support the smooth day-to-day running of the gallery.
- Assist with seasonal displays and merchandising.
- Help maintain high standards throughout the gallery.
- Undertake other reasonable duties as required, eg. mounting prints.
- Assist with social media content, including photographing new artwork, products and gallery displays for Instagram and Facebook.
Person Specification
The ideal candidate will have:
- Excellent customer service skills.
- A friendly, positive and professional manner.
- Good organisational skills and attention to detail.
- Confidence using computers and learning new software (Shopify experience desirable but not essential).
- The ability to work independently and use initiative.
- Good written and verbal communication skills.
- A practical, hands-on approach with a willingness to help wherever needed.
Desirable
- Fluent Welsh speaker.
- Retail, gallery or hospitality experience.
- Interest in art, design or North Wales.
Pay: From £14.00 per hour
Benefits:
Work Location: In person
