Do you have a technical background and experience working in the automotive industry?
Are you adept in offering commercial and technical solutions to customers?
We are recruiting for a Regional Support Manager to join our team in on a full time, permanent basis, covering the south of the country.
In this role you will:
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Ensure all customer and dealer technical issues are resolved in the field in a professional and timely manner.
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Regularly structure meetings with dealers & customers as required to improve customer satisfaction and report accordingly.
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Review dealer scorecard and specific KPIs (CXI, MOT pass rate, Mobile 24, recalls, documentation and compliance)
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Take ownership of customer issues and escalations (e.g. VSA/ PSA, Technical advice, capacity management) and responsible for liaising with stakeholders in the process to get timely resolution.
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Support dealers with onsite training of current IT platforms for R&M / Warranty & Goodwill
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Support R&M adjudication team with High value claim repair requests
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Coach dealers to improve claim submission efficiency & assist dealers to become more productive
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Take ownership of customer Warranty and R&M issues
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Take ownership of customer Comfort Managed contracts
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Resolve Customer Uptime claims
In order to perform this role effectively, you will have customer and dealer experience, be able to efficiently manager problems, and have proven experience in successfully managing stakeholders.
It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy pension contribution, 25 days holiday (with the opportunity to buy more), and attractive employee car scheme to name a few.
