Front Office Manager
Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other.
Lead with Purpose. Create Memorable Guest Experiences.
We're looking for an experienced and motivated Front Office Manager to lead our Front Office team, ensuring exceptional guest experiences from arrival through to departure.
This is a key leadership role responsible for driving service standards, supporting team development and ensuring the Front Office operation runs smoothly and efficiently.
If you're passionate about hospitality, enjoy leading people and thrive in a guest-focused environment, we'd love to hear from you.
Why Join Us?
Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels
50% food and beverage discount
Employee Assistance Programme and wellbeing support
Hapi discounts platform
Long Service Recognition Awards
Recognition and reward programmes
Five additional days annual leave from day one
Enhanced family-friendly benefits
Learning and development opportunities
The Opportunity
As Front Office Manager, you will be responsible for leading the Front Office operation, ensuring guests receive a warm welcome, exceptional service and a seamless experience throughout their stay.
You'll lead and develop the Front Office team, oversee operational performance and work closely with other departments to deliver outstanding guest satisfaction.
Your role will be central to creating positive first and last impressions while ensuring the department operates efficiently and effectively.
What You'll Be Doing
Lead the day-to-day operation of the Front Office department
Recruit, train, coach and develop Front Office team members
Ensure exceptional guest service is delivered consistently
Support the achievement of guest satisfaction and quality targets
Manage departmental rotas, resources and operational requirements
Handle guest feedback and resolve issues professionally and effectively
Ensure compliance with brand, company and operational standards
Monitor departmental performance and identify opportunities for improvement
Work collaboratively with other departments to deliver a seamless guest experience
Support revenue opportunities through effective room inventory and upselling practices
What We're Looking For
Previous experience in a Front Office leadership role within hospitality
Passion for delivering exceptional guest experiences
Strong leadership and team development skills
Excellent communication and interpersonal abilities
Strong organisational and problem-solving skills
Ability to remain calm and effective in a fast-paced environment
Good commercial awareness and understanding of hotel operations
Positive, proactive and guest-focused approach
About leaf HOSPITALITY
leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.
Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.
Everything we do is guided by one principle:
be EXCELLENT.
Diversity & Inclusion
We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.
