Company Overview
Duni Poppies Ltd is a leading manufacturer of catering disposable products, who are now part of Duni Group an established global manufacturer of tableware and napkins.
Duni Poppies Ltd develops, manufactures, packages, and distributes catering products and other products to over 1000 UK distributors we are leader within our field.
We proudly fly the flag of 'Made In Britain' and most likely if you have used a paper napkin it was produced by Duni Poppies at its manufacturing plant in Merseyside
We are currently recruiting for a Sales Order Administrator to build on our expanding team. The main purpose of this role is to build and maintain an excellent working relationship with customers whilst continually striving to achieve high levels of customer satisfaction.
Overview of Role
In this role you will be:
- Dealing with customer queries by phone and email.
- Maintaining accurate records of customer communications and relevant correspondence.
- Building and strengthening relationships with customers and calling pro-actively whether with good or bad news.
- Endeavouring to ensure that the relationship with our customers is second to none.
- Progressing customer orders
- Liaising with other departments to ensure a high level of customer service
Key Responsibilities Summary
- Raising the profile of Customer Services in line with our business’s key pillars.
- Actively seeking opportunities to exceed our customer’s expectations
About you
- Experience using SAP desired
- Strong previous experience in a customer service environment.
- Manufacturing experience (but not essential)
- Experience using Microsoft package (Excel, word, power point.
- Organised, structured, and professional, with passion and drive.
- Flexibility, resilience, and ability to influence.
- Ability to build relationships and work effectively as a team.
- Ability to prioritise and manage varied workload in a face paced working environment.
- Accountable and flexible.
- Integrity under pressure.
If you thrive in a fast-paced environment, excel at multitasking, and are passionate about delivering outstanding service, this position is perfect for you. As we continue in this period of growth, now is a great time to join our dynamic and diverse team and bring your skills and experience to the role
Working hours - 9am - 5.00pm (Monday to Friday)
Work remotely or hybrid is not offered with this position.
Pay: From £13.50 per hour
Benefits:
- On-site parking
- Referral programme
Application question(s):
- Do you have experience of dealing with customers on the phone ?
Experience:
- Office environment: 2 years (required)
Work Location: In person
