We are looking for an experienced, enthusiastic and well organised Ward Administrator to join the team on a 12 bedded Psychiatric Intensive Care Unit (PICU). You will be required to work to a high standard of accuracy, demonstrate excellent organisational skills, and show initiative in planning and prioritising your own workload in a way that actively supports the smooth running of the ward.
This is a full time post, Monday to Friday and will be an on site role due to the nature of the work required.
Working within a busy, fast paced and sometimes challenging inpatient environment, you will play a pivotal role in supporting ward based services at Langley Green Hospital. The ward office can at times be noisy, and the role requires resilience, flexibility, and the ability to manage competing priorities effectively.
Good IT skills are essential, including Outlook, Word, Excel and electronic patient record systems such as SystmOne (training will be provided), alongside strong communication and interpersonal skills to liaise effectively with the multidisciplinary team and handle telephone enquiries professionally and confidentially.
You may receive complex calls from patients, carers, and professionals, which must be managed appropriately, so a calm and professional telephone manner is essential.
You will receive ongoing support, supervision and training opportunities.
Act as first point of contact for the ward, managing reception duties, telephone calls, emails, and general enquiries
Maintain accurate and up to date patient records on clinical systems such as SystmOne
Undertake a range of administrative duties including scanning, filing, typing, photocopying, and document management
Coordinate and schedule meetings, appointments, and ward related activities
Support effective communication between clinical staff, patients, carers, and external agencies
Order, receive, and monitor stock and supplies for the ward
Support data entry, reporting, and information management requirements
Ensure confidentiality is maintained in line with Trust policies and data protection requirements
Provide flexible administrative support to the wider ward team as required
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discount
- Free on site car park
Please refer to the Job Description for further detailed information about the responsibilities, requirements, and expectations of this role.
