.BRIDGE HOUSING SOLUTIONS – LETTINGS OFFICER [TEMP ROLE]
Lettings Officer
Bridge Housing Solutions is experiencing its most exciting growth period in our history. We are currently undertaking several strategic growth programmes which will lead to significant development and key growth areas in the coming years.
Due to increased demand in our sector, we have an exciting opportunity to join a thriving team at our Uxbridge office. If you are considering a new career challenge and are passionate about making a positive social impact, then we could be the organisation for you.
As the Sales and Lettings Negotiator, your role is to provide exceptional sales, lettings, and allocations service to BHS customers, ensuring that void properties are suitably, proactively, and quickly matched to homeless individuals and families living in temporary accommodation throughout England. Collaborating closely with local authorities, housing associations and charity partners, you will be responsible for undertaking case-by-case allocations, effectively managing a caseload, making relevant onward referrals, and driving sales and results for BHS.
The key responsibilities of the role are to –
- To drive sales and maintain high levels of performance to generate revenue for BHS
- Ensure that a professional, honest, proactive service is always provided to customers
- To represent BHS to customers and ensure that the highest standards of professionalism are always upheld
- Provide a professional, proactive and effective sales & lettings service
- Work to deliver and achieve company KPIs
The day-to-day duties of the role will include (but are not limited to) -
- Proactively matching homeless individuals and families to suitable void properties, selling the property features appropriately to meet their needs and facilitating the successful tenancy sign-up process
- Communicating with stakeholders both internally and externally to offer your expert advice on how to coordinate their move and find them the best property to suit their requirements
- Negotiating and closing sales
- Effectively managing a caseload of customers in a professional, honest, transparent manner and supporting them to achieve their permanent re-housing needs
- Managing initial referrals and ensuring their details remain up to date, including making checks regarding applicants' finances, eligibility, local connection, and suitability to be a tenant.
- Utilising your strong research skills so that you can find out more about a local area and use those details to 'sell' a location to a potential family or individual.
- Working with a diverse range of people, and understanding their current situation, needs and requirements, you will need to develop a relationship and rapport within a short space of time.
- Managing your time effectively and working to strict deadlines to meet and exceed BHS SLA agreed timescales
- Working closely with partner agencies to confirm viewings, manage offers and refusals, tenancy sign-ups and initial rent payments, including providing feedback
- Verifying information provided by housing applicants
- Proactively promoting newly listed properties to your caseload, partners and on BSH and MSH platforms
- Updating the invoice and rent in advance spreadsheets
The role will be measured by –
- The quality of the work that is produced, including individual and team financial targets being met and exceeded.
- The number of successful tenancy sign-ups completed each month and the feedback received from internal and external customers.
- The outcomes and results achieved each month that are reviewed by you and your line manager in line with your performance appraisal
What personal qualities and behaviours must be demonstrated?
- Excellent communication and interpersonal skills, both written and verbal
- Strong work ethic with the willingness to "go that extra mile"
- Willingness, enthusiasm, initiative, commitment, and flexibility
- Ability to plan and manage a demanding and varied workload
- Ability to work autonomously - taking ownership and accountability for the quality of work that you produce, and also as part of a team
- Excellent organisational and prioritising skills and the ability to develop streamlined ways of working
What knowledge and experience must be demonstrated?
- Experience working in a diverse and inclusive professional working environment, ideally within a sales-related role recently
- Experience within Housing or Recruitment is highly desirable
- Experience in providing excellent customer service
- Demonstrable experience in meeting and exceeding targets, and of
- making commercial decisions
- Experience working to deadlines and targets (personal and/ or professional)
- An understanding of confidentiality issues and the use of discretion
- Once training is provided, it is expected that you will maintain your knowledge of social housing, lettings, allocations and homelessness processes and legislation, as well as your ability to sell and close effectively
- Educated to GCSE level or equivalent as a minimum
What skills will need to be demonstrated?
- Excellent negotiation skills
- Good numeracy and literacy skills and commercial acumen
- Excellent team-working skills
- Very good time management, organisation and prioritising skills
- Good sales and customer service skills
- Ability to work well under pressure in a composed manner; manage deadlines and meet targets
- Good MS Office skills, including Excel
- Ability to work with technology, i.e. CRM’s, Slack, etc.
Equality, Inclusivity and Diversity
At Bridge Housing Solutions, we know that people are the heart of any business, and we prioritise their welfare.
A great workplace represents the world we live in and how beautifully diverse it can be.
That means we have no judgment when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion, or disability.
All you need is passion and a desire to be part of a start-up that believes in social impact, also focusing on equality, inclusivity, and diversity for our users.
This hybrid role is 4 days office-based and 1 day remote.
Job Type: We are hiring for 2 roles, one of which will be maternity cover.
Benefits:
- Company pension
- Employee discount
- Private medical insurance
- Sick pay
Salary:
£30,000
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Uxbridge: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Pay: £30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Sick pay
Work Location: Hybrid remote in Uxbridge UB8 1PE
