Why Ryan?
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Competitive Compensation and Benefits
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Business Connectivity Reimbursement (Phone/Internet)
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Gym Membership or Equipment Reimbursement
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LinkedIn Learning Subscription
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Flexible Work Environment
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Tuition Reimbursement After One Year of Service
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Accelerated Career Path
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Award-Winning Culture & Community Outreach
The Business Solutions Specialist will play a key role in supporting innovation, transformation, and technology-enabled business initiatives across the organization. This role is ideal for a motivated and tech-savvy professional with experience in business analysis, stakeholder engagement, operational improvement, and emerging technology solutions.
Working closely with practice areas, operational teams, and cross-functional stakeholders, you will help identify business challenges, gather and refine requirements, support innovation intake processes, and contribute to the development and implementation of workflow automation, process optimization, and AI-enabled solutions.
This role is heavily focused on innovation and transformation rather than traditional process improvement. The successful candidate will support multiple concurrent initiatives, assist in developing proof-of-concept solutions, and help bridge the gap between business needs and technology-enabled outcomes in a collaborative and fast-paced environment.
Duties and responsibilities, as they align with Ryan’s Key Results
People
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Build strong working relationships with business stakeholders, practice areas, and cross-functional teams.
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Maintain effective communication across innovation and transformation initiatives.
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Collaborate with operational teams to identify business challenges and opportunities for technology-enabled improvements.
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Support alignment between business priorities, innovation initiatives, and solution delivery activities.
Client
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Engage with practice areas to gather, document, and refine business requirements and use cases.
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Support innovation intake and discovery processes across multiple business functions.
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Assist in identifying opportunities for workflow automation, operational optimization, and AI-enabled solutions.
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Support the development, testing, and deployment of proof-of-concept initiatives and pilot solutions.
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Coordinate meetings, workshops, follow-ups, and project activities across multiple concurrent transformation initiatives.
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Assist stakeholders in translating operational challenges into scalable and practical business solutions.
Value
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Support innovation and transformation initiatives that improve operational efficiency and business effectiveness.
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Contribute to projects focused on workflow automation, modernization, and enterprise AI capabilities.
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Assist in mapping current-state processes and supporting future-state solution design.
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Track project timelines, deliverables, dependencies, and implementation activities across multiple workstreams.
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Prepare presentations, status updates, reports, and supporting documentation for stakeholders and leadership teams.
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Analyze operational data, business feedback, and process pain points to support decision-making and continuous improvement efforts.
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Stay informed on emerging technologies, automation trends, and enterprise AI developments relevant to the business.
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Support the Business Solutions and Innovation team with additional strategic and operational initiatives as required.
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Other duties as assigned.
Education and Experience
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Bachelor’s degree or equivalent experience required (Business, Technology, Operations, Information Systems, or related field preferred)
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2–5 years of professional experience in business analysis, innovation, transformation, operations, or technology-enabled business support roles
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Experience gathering business requirements and working with cross-functional stakeholders is preferred
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Exposure to workflow automation, operational transformation, or AI-related initiatives is strongly preferred
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Experience supporting proof-of-concept or pilot initiatives is considered an asset
Preferred Skills
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Business analysis and requirements gathering
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Stakeholder engagement and relationship management
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Strong analytical thinking and problem-solving capability
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Innovation and technology curiosity
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Process optimization and workflow improvement mindset
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Project coordination and multitasking ability
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Strong written and verbal communication skills
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Ability to work effectively in fast-paced and evolving environments
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Interest in emerging technologies, automation, and enterprise AI
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Strong organizational skills and attention to detail
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Ability to adapt quickly and take initiative in ambiguous environments
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