Job Summary
Hedingham Medical Centre are looking to recruit an Clinical Administrator to join our rural practice in Castle Hedingham, Essex. We are rated good by CQC and have a practice population of 9400 patients and dispense over our two active sites in Castle and Sible Hedingham.
It is important to know that GP practices are busy and demanding work environments. The ideal candidate will be an enthusiastic, well-motivated individual to fit into our friendly team. They will need to be computer literate and demonstrate excellent interpersonal, communication and organisational skills, together with the ability to work well under pressure and able to deal with patients with sensitivity in what can sometimes be difficult circumstances.
Knowledge and experience of working in a primary care environment using SystmOne would be an advantage.
The position is for 28 hours per week over 4 days; you will need to be flexible to work additional sessions when necessary to ensure the admin team is always fully staffed.
Responsibilities
- Scan patient-related documents onto their medical record, identifying relevant clinical information (coding) & workflow accordingly.
- Action Clinical Referrals including urgent requests which may need to be actioned beyond contracted working hours.
- Carry out administrative tasks relating to patient records including filing, document management in accordance with practice protocols.
- To maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- Sort and date stamp all incoming patient-related.
- Ensure incoming letters are scanned onto the patient record and actioned within a 48/72-hour timescale.
- Manage Patient Registrations and Deductions.
- To maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- Follow practice protocols to ensure consistent and high-quality care is provided to our patients.
Qualifications
- Proven administrative experience within a healthcare or medical environment would be an advantage.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Knowledge of medical terminology is highly desirable.
- Excellent communication skills both written and verbal.
- Organisational skills with the ability to prioritise tasks effectively and manage time efficiently.
- Exceptional customer service skills with a professional attitude towards patients and colleagues.
- Ability to work independently as well as part of a team in a fast-paced setting.
Pay: £12.97-£13.46 per hour
Benefits:
- Company pension
- On-site parking
Work Location: In person
