About Us
Founded in 1975 and headquartered just north-west of Cardiff, Sigma 3 Kitchens Ltd is a family-owned kitchen manufacturer, distributor and retailer with over 50 years of experience crafting high-quality kitchens. Today, it stands as the largest kitchen manufacturer in Wales, with a reputation built on exceptional product quality, craftsmanship and customer service.
Sigma 3 is proud to be the UK’s most trusted kitchen retailer on Trustpilot, with an outstanding rating of 4.9 out of 5 from more than 2,500 verified customer reviews. This recognition reflects the company’s unwavering commitment to delivering an exceptional customer experience at every stage of the journey.
The business has undertaken a significant £20 million investment in a secondary manufacturing facility in Bridgend, alongside the modernisation of its existing factory in Llantrisant. Combined with continued investment in its people, systems and production capabilities, this expansion has effectively tripled manufacturing capacity, bringing total operational space to more than 200,000 square feet and reinforcing Sigma 3’s position as a leading UK manufacturer.
Sigma 3 currently sells kitchens through six of its own retail showrooms across South Wales and in Esher, Surrey, while also supplying its national brand, Masterclass Kitchens, to over 160 independent retailers across the UK. In addition, the company partners with both boutique and national housebuilders throughout Wales and the South-West. Every kitchen is designed and manufactured in Wales, ensuring that the company’s continued national success supports the local economy.
Job Purpose and People at Sigma 3 Kitchens
As an integral part of our Retail division, the Installation Manager will play a key role in supporting the growth and success of our Swansea showroom. The successful candidate will be responsible for overseeing the complete installation process, ensuring high standards are met from start to finish. This role requires a self-motivated, enthusiastic individual with a passion for delivering excellent customer service and ensuring every project is completed to the highest standard.
You Will Be Responsible For:
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End-to-End Installation Management: Take full ownership of each customer’s kitchen installation, from the initial survey through to the project’s completion, ensuring it is delivered to the highest level of customer satisfaction.
- Customer Care: Deliver exceptional customer service by building strong relationships with clients, maintaining open communication throughout the installation process.
- Collaboration: Work closely with our skilled tradespeople and fitters to ensure projects are executed according to plan and troubleshoot any issues that arise.
- Quality Assurance: Ensure that all installation service levels meet and exceed company standards, with a focus on both customer satisfaction and operational efficiency.
- Deadline Management: Oversee multiple projects, ensuring deadlines are met without compromising on quality or customer experience.
- Customer Experience Advocate: Continuously seek ways to improve the customer experience, viewing processes from the client’s perspective and making adjustments as necessary.
- Compliance & Safety: Ensure all installations are compliant with relevant safety and regulatory standards.
Who Are We Looking For?
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Effective Planner & Communicator: Excellent organisational and communication skills are essential to coordinate all aspects of the installation process.
- Customer-Focused: A strong ability to understand, empathise with, and respond to the unique needs of our retail customers.
- Problem Solver: Demonstrates strong negotiation and problem-solving skills, with the resilience and initiative to handle unexpected challenges.
- Attention to Detail: Meticulous in managing details and absorbing product information to ensure precise execution.
- Proactive & Positive Attitude: Brings a “can-do” approach, working with a high level of work ethic and dedication.
Skills & Experience
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Installation Experience: Prior experience in managing installations, preferably within the kitchen or home improvement industry, is highly desirable.
- Customer-Facing Industry Expertise: Strong commercial acumen with experience working in a customer-facing environment, ideally in retail or home improvement sectors.
- CAD Design Experience: Familiarity with CAD software is advantageous, although training will be provided.
- Problem-Solving Skills: Proven ability to identify and resolve issues swiftly and efficiently, ensuring smooth project delivery.
- Technical Competency: Strong numeracy, literacy, and IT skills to manage administrative tasks and communicate effectively with customers and teams.
- Driving License: A full UK driving licence is required, as travel to customer homes is an essential part of the role. Mileage for business purposes will be reimbursed.
The Package
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A competitive base salary of £34,500 with a possible OTE of £38,000 - £40,000.
- Up to 25 days holiday + bank holidays with length of service (starting at 20 days and rising by 1 day per year with length of service)
- Pension
- Company sick pay
- PHI (this is an incapacity benefit)
- Life insurance
- A discretionary performance related bonus based on business objectives and Company profitability
