Role Specification
TITLE: FIELD SERVICE ENGINEER – VENDING SERVICES
Region: Cannock area, to include Hednesford, Walsall, Stafford, Burntwood & Brownhills.
ME Group International Plc are looking for an experienced and successful Engineer to join our growing team.
ME Group has a strong history of innovation throughout its more than 60 years in business, the company has proven success in the operation, sales, and servicing of a range of instant service equipment.
The company’s geographic footprint extends to 20 countries and more than 23,000 photobooths, with France, Japan and the UK its largest markets. In the UK, they are a market leader, known for its quality equipment supported by world-class servicing. The company currently owns and operates over 18,000 pieces of equipment in the UK.
The Field Service Engineer will ensure the smooth operation of ME Group machines across their allocated territory by carrying out regular servicing, diagnosing and repairing faults, and responding to breakdowns. This role is key to maintaining machine uptime, customer satisfaction, and compliance with health and safety standards.
Key Responsibilities
· Service and maintain machines according to company schedules and procedures.
· Ensure correct spare parts and consumables are obtained and replenished in a timely manner.
· Clean, wash, and polish machines to maintain high presentation standards.
· Diagnose and repair faulty equipment efficiently and effectively.
· Respond to breakdown calls within the required lead time to minimise downtime.
· Follow all routine procedures, policies, and reporting requirements.
· Maintain accurate service records and submit reports as required.
· Comply with the Health & Safety at Work Act and any related amendments.
· Represent ME Group International PLC in a professional manner with customers, suppliers, and the public.
· Communicate effectively with internal teams to ensure smooth operations.
· Carry out any other duties reasonably requested by ME Group.
Key Skills & Attributes
· Good basic understanding of computers (for diagnostics and reporting).
· Strong organisational and communication skills.
· Ability to work flexibly, reliably, and independently with minimal supervision.
· Customer-focused approach and professional attitude.
· Practical problem-solving ability with attention to detail.
Requirements
· Must live within the posted territory.
· Full, clean UK driving licence (company vehicle provided).
· Physically able to handle machine servicing and cleaning tasks.
· Previous experience in field service engineering, maintenance, or a similar technical role is desirable.
· Full time, 39 hours per week Monday - Friday
· Salary £ 28,769.90 plus quarterly target-based bonus scheme
· Company vehicle – Medium size van
· Health benefit package
· Pension contribution
· Group Life Assurance
· 25 days annual leave plus Bank Holidays
The role may involve shift work and unsocial hours to make sure there's cover throughout the production process. Extended hours may be required to meet deadlines or to introduce new systems. We offer a voluntary on call scheme for emergencies which may arise.
As an equal opportunity’s employer, ME Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our Company.
Job Types: Full-time, Permanent
Pay: £28,769.92 per year
Application question(s):
- Do you live within required location- Cannock and surrounding areas
Experience:
- Field Service Engineering: 3 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: On the road
