Workplace Host
Contract: Professional Services, Production & Technology
Location: London, WC1V 6EA
Hours of work: 40
Contract Type: Permanent
We are seeking a Workplace Host who plays a key role in shaping a welcoming workplace and delivering an exceptional experience for both clients and colleagues.
Acting as an ambassador for the organisation, you will drive the customer touchpoint journey and ensure all interactions reflect a professional, high-quality service.
Job Description
As part of the Workplace Experience team, you will curate environments that enhance well-being, productivity, and company culture.
The role focuses on creating engaging and inspiring spaces where end users feel supported, connected, and motivated throughout their working day.
Key Responsibilities
- Enhance the client and guest experience by proactively identifying opportunities to exceed expectations
- Act as the primary point of contact for colleagues and visitors, managing enquiries in person and via telephone
- Deliver a 5-star reception service through professional greetings, clear communication, and maintaining a polished environment
- Support day-to-day workplace experience activities, including technology assistance, food services, events, and wellness schedules
- Manage the Visitor Management System to ensure accurate and efficient guest registration
- Support the Workplace Lead in operational decision-making to optimise processes and improve colleague experience
- Build and maintain positive relationships with colleagues, clients, and visitors to foster a welcoming culture
- Ensure the workplace remains clean, organised, and professional, reporting maintenance or service issues as required
Professional and Personal Competencies/Qualifications
- Previous experience in corporate, hospitality, or customer service environments
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Strong communication skills with the ability to engage and build relationships at all levels
- Excellent attention to detail and accuracy
- Flexible, adaptable, and proactive approach to work
- Strong organisational and time management skills in a fast-paced environment
- Commitment to delivering high-quality, customer-focused service
- Understanding of health and safety regulations and best practices
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
