Job Introduction
We’re looking for an experienced and customer-focused Team Leader (Gas and Mechanical Services) to join our team, leading the delivery of gas and heating services across our homes in Yorkshire.
In this role, you’ll play a key part in ensuring our gas services are delivered safely, efficiently, and in line with compliance requirements, while supporting your team to deliver a high-quality customer experience.
We believe work is something you do, not somewhere you go — so if you want to work for a company that is truly flexible and where you are valued, this could be the role for you!
What we’re all about
Here at Yorkshire Housing, our customers are at the heart of what we do – we call it being customer obsessed. We own and manage nearly 20,000 homes across Yorkshire, with a mission to make it possible for our customers to have a place they’re proud to call home.
Delivering safe, compliant gas and heating services is a key priority for us. As a Team Leader, you’ll play a vital role in ensuring our services meet high standards of quality, performance, and safety.
What will you be doing?
You’ll be responsible for overseeing a team delivering gas servicing, repairs, maintenance, and heating-related works, ensuring all activities are completed safely, efficiently, and in line with current regulations.
Working closely with colleagues and stakeholders, you’ll manage day-to-day operations, monitor performance, and support your team to deliver excellent results.
Your role will combine leadership, operational oversight, and technical expertise to ensure services are compliant, customer focused, and high performing.
You’ll also:
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Lead and support a team of gas engineers and operatives
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Oversee the day-to-day operation of the service and manage workloads effectively
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Create a positive and motivating team environment with open communication
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Set clear goals, priorities, and performance expectations
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Delegate work and manage deadlines to ensure excellent service delivery
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Monitor team performance and report against key performance indicators (KPIs)
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Provide coaching, guidance, and support to help colleagues develop
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Ensure training requirements and certifications remain up to date
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Resolve team issues and support effective performance management
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Recognise and celebrate achievements and successes
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Ensure all works are compliant with statutory regulations, safe systems of work, and internal processes and procedures
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Work collaboratively with internal teams and external stakeholders to continuously improve services
This is a fast-paced and varied role where you’ll combine leadership and technical expertise to deliver a high-performing service. This is an Agile role, meaning you’ll be working across our homes and communities, from home, and from one of our hubs.
Who are we looking for?
We’re looking for someone who is technically capable, confident leading others, and focused on delivering great service.
You’ll bring:
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Strong technical knowledge of domestic gas appliances and heating systems
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Current domestic gas qualifications, including Domestic Gas Safety, Central Heating and Hot Water, Cookers, and Space Heaters
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Experience working within gas servicing, repairs, and maintenance environments
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Excellent communication and leadership skills
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Experience supervising, motivating, and developing teams
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Knowledge of compliance, statutory regulations, and safe systems of work
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Strong decision-making skills and a proactive approach to problem solving
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Good IT skills, including Microsoft Outlook, Teams, Excel, and relevant service management systems
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Strong organisational and time management skills
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A commitment to delivering excellent customer service and achieving operational targets
It would also be great if you have:
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Previous experience working as a Team Leader, Supervisor, or in a similar leadership role within a gas or heating service environment.
What’s in it for you…
We offer an excellent salary of £46,659 plus £2,000 car allowance per year (35 hours a week), plus 26 days annual leave (rising each year to 31 days) plus bank holidays.
You’ll also get a benefits package to suit you, including a health cash plan (claim back on things like prescriptions and eye tests), retail discounts, and our pension scheme where we’ll match your contributions up to 9%.
We work flexibly with our hub, home, roam approach, and we’ll support your development with a range of internal and external training opportunities.
Your wellbeing matters too. You’ll have access to our wellbeing support package, including a library of free fitness classes, an instant My GP service, and free counselling sessions with a trained professional.
Now you’re really interested?
At Yorkshire Housing, we’re committed to creating an inclusive and diverse workplace where everyone can contribute and be themselves. We welcome applications from all backgrounds.
Even if you don’t meet every requirement, we’d still love to hear from you if you think you can add value to the role.
The fine print
The closing date for applications will be 09/08/2026, but we may close early if we receive a high volume of applications.
