Energy & Debt Caseworker
Delivering Tier One advice and information as part of our Energy Services Team. This
team acts as the first point of contact for people accessing information, advice and
support about energy. You will be advising our clients on their rights and the action(s)
they can take.
If you are friendly, reliable and eager to learn we will give you all the training and
support you need for a great career!
Energy Advice Service
Advisers on this service are part of a team delivering a dedicated energy / welfare
support service to individuals who are vulnerable or disadvantaged. The service offers
local and regional energy advice to people at risk of fuel poverty.
Before you start advising our clients, you will receive full training. We offer
a supportive environment where our people feel valued and enjoy plenty of
opportunities for professional development within our service.
Applicants need to be comfortable working in a target driven environment and have a
desire to help people. You might be just the person we’re looking for if you have:
● Experience delivering excellent customer service in a contact centre or customer
service environment
● A professional manner with good communication skills and the ability to deal
confidently and sensitively with members of the public over the phone
● Excellent IT skills as we offer advice by phone, web chat or email and we switch
the channel when required to suit client needs
● A commitment to equality for all
In return we offer the following benefits:
● 8% employer pension contribution
● Salary sacrifice for pension (optional) with benefit of employers NI
● Employee Assistance Programme
● 21 days annual leave plus 8 bank holidays (pro rata)
● Birthday leave
● Discretionary paid Christmas closedown (3-4 extra days)
● Long service additional annual leave after 4 years (on increment)
If you would like to apply, please send your CV with a covering letter to explain how your
current experience matches our skill requirements to [email protected]. Please
send any informal enquiries to the same email address.
We reserve the right to interview as applicants apply and withdraw this advert at any time.
Interviews will be held on 4,5,6 August 2026.
Pay: £26,679.00 per year
Work Location: In person
