This is a front‑of‑house, receptionist‑based role, focused on delivering excellent client care and supporting the day‑to‑day running of the practice. While the position itself is non‑clinical, it is well suited to individuals who enjoy client interaction and thrive in a stable, structured role. We are looking for someone who is highly organised, able to manage a busy workload, and remains calm and efficient under pressure. Strong communication skills and the ability to work collaboratively within a team are essential. Medivet Oadby is a well‑established and welcoming practice, with a loyal and experienced team—many of whom have been with us for over 15 years—creating a supportive and friendly working environment. As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
