Vacancy: Optical Receptionist
Andrew Jelley Opticians is a local, family-run, independent opticians with two practices set in the picturesque surroundings of Bromyard in Herefordshire and Tenbury Wells in Worcestershire. An opportunity to join our small, friendly, professional team is available with an immediate start.
Job Description:
Optical receptionists are an integral part of Andrew Jelley Opticians team and crucial to the patient journey.
This is a multiskilled role, and our receptionists are often the first point of contact for our patients, either face to face or on the telephone, so excellent customer service is essential.
As part of a team, you will take telephone calls from patients, make appointments and welcome patients to the practice. As well as managing the clinic diary, you will also respond to incoming emails, prepare clinic paperwork, take payments, process contact lens orders, maintain patient records on our management software system (including GDPR related information, for which training will be given), file records and receive deliveries. Light cleaning duties are shared among team members.
The successful candidate will be well-presented, organised and computer-literate. They will also have good communication skills and be able to work calmly and efficiently in what can be a busy clinic environment.
Previous reception experience in a clinical environment is desirable, but not essential as training will be provided.
Patient confidentiality is an essential and integral part of the role.
Schedule:
This is a permanent, near full-time position and includes Saturday mornings. For the smooth running of the clinics, the successful candidate will work between the two practices as required (no remote working):
- 4.5 days per week based on a 4-week rota
- Bromyard practice: 9.00 - 5.00pm
- Tenbury practice: 9.00am - 5.30pm
- Saturday mornings: 9.00am - 1.00pm
- Expected hours: 34-35 per week
Experience:
- Customer Service (at least 2 years preferred)
- Telephone skills
- Computer skills (essential)
- Money handling experience
- Keyholder
Benefits:
- Parking permit/On-site parking
- Workplace pension scheme
- Employee discount
- Employee assistance programme
- Pleasant work environment with gardens
Rate of pay:
- National Minimum Wage/National Living Wage
- Additional rate of pay for Saturday hours
- Payment received monthly via BACS
Locations:
- 34-36 High Street, Bromyard Herefordshire HR7 4AE
- 18 Teme Street, Tenbury Wells, Worcestershire WR15 8BA
- No remote working
Requirements:
- English language (required)
- Full, clean UK driving licence
- Eligible to work in UK
Job Types: Full-time, Permanent
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Are you willing and have the means of travel to enable you to work between our two sites in Bromyard and Tenbury Wells, as required?
Experience:
- Computer skills: 2 years (required)
- Customer service: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
