Join multi-award winning Ciceley Commercials as a Service / Parts Advisor and you’ll find you’re working with a team that drives the standard in customer care.
We are looking for a hardworking, presentable individual with excellent organisation and customer service skills. You must be self-motivated, dedicated and have the ability to work independently and as part of a team.
Key Responsibilities
- Deliver exceptional customer service at all times, both face-to-face and over the phone.
- Receive and process customer enquiries, service bookings, and parts orders efficiently.
- Book vehicles in for servicing, MOTs, and repairs.
- Liaise with customers, fleet management companies, suppliers, and workshop technicians to ensure work is completed efficiently.
- Keep customers informed of the progress of vehicle repairs, services, and parts orders.
- Assist customers with parts enquiries and provide technical advice where appropriate.
- Source parts from external suppliers when items are unavailable in stock.
- Accurately prepare customer orders for collection or dispatch, ensuring delivery deadlines are met.
- Process repair invoices and raise customer invoices accurately.
- Promote Service Contracts, parts offers, and additional products by explaining their benefits and value.
- Maintain an organised, tidy, and efficient parts department and service reception area.
- Analyse and collate information to provide clear and accurate updates to customers and colleagues.
- Support other team members and cover duties during periods of absence.
- Ensure administrative records are accurate and up to date while maintaining excellent attention to detail.
Essential Criteria
- Previous experience within the motor trade, ideally in a Service Advisor or Parts Advisor role.
- Previous parts and/or service administration experience.
- Knowledge of Kerridge/Autoline systems (preferred).
- Excellent customer service and communication skills.
- Good mechanical and technical knowledge.
- Strong administration and organisational skills.
- Excellent attention to detail and accuracy.
- Ability to analyse information and communicate it clearly.
- Confident using computer systems and standard office software.
- Numerate with the ability to process invoices and customer information accurately.
- Enthusiastic, professional, and dedicated with a positive attitude.
- Ability to work independently and collaboratively as part of a team.
- Flexible and willing to support colleagues across different departments when required
Benefits
- 23 days holiday plus bank holiday
- Additional days holiday following 5 years’ service (max 5 days)
- Cycle to Work Scheme
- Free parking
- Friendly team environment
- Company Pension Scheme
About Ciceley Commercials Ltd
Ciceley Commercials Ltd is an award winning, Mercedes-Benz Commercial Vehicle Dealer with sites in Blackburn, Bolton, Carlisle, Dumfries and Motherwell. We are a family run business, established over 50 years ago and currently employ over 240 people.
This is a fantastic opportunity to work with a highly successful and award-winning Mercedes-Benz commercial vehicle dealership.
This is a fantastic opportunity to work with a highly successful and award-winning Mercedes-Benz commercial vehicle dealership. To apply for this position please email a copy of your CV and covering letter
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
