Operations Coordinator - Vehicle Tracking & Recovery ( internally considered Security Liason Officer)
Location: Coalville, Leicestershire
Job Type: Permanent
Hours: 34 Hours Per Week
Working Pattern: 4 Midweek Days Per Week, Afternoon / Evening Hours (9 Hour Shifts Including a 30-Minute Unpaid Break)
Salary: Starting from £13 per hour during the probationary period, rising to £14.50 afterwards. Performance throughout probation will be assessed against agreed KPI's, training progress, attendance and overall performance standards
Location: Office Based
About Global Telemetrics
Global Telemetrics is one of the UK's leading providers of vehicle tracking and stolen vehicle recovery solutions, operating trusted brands including SmarTrack and Autowatch UK.
Our technology helps protect thousands of vehicles across the UK, while our Operations Team works closely with customers, installers, engineers and police forces to provide outstanding support and assist with vehicle recovery when thefts occur.
Due to continued growth, we are looking for an Operations Coordinator to join our team in Coalville.
Why Join Global Telemetrics?
This is far more than a typical customer service role.
Every day brings a new challenge. You could be helping a customer resolve an issue with their tracking system, supporting an installer in the field, investigating an unusual vehicle alert, assisting with a theft case, or helping coordinate the recovery of a stolen vehicle.
You'll gain experience across customer service, operations, technical support, incident management and vehicle recovery, developing a broad range of valuable skills within a growing and innovative business.
Career Development & Progression
We believe in developing talent from within.
Many of our team members started in entry-level operational roles similar to this one and have gone on to build successful careers across the business. Several colleagues have progressed into:
- Senior Operations roles
- Team Leader and Management positions
- Sales and Account Management roles
- Technical and specialist positions
- Other key departments across the organisation
We actively support employees who demonstrate commitment, initiative and a willingness to learn. As our business continues to grow, so do the opportunities available to our team.
This role can be the start of a long-term career, not just your next job.
About the Role
This is a varied and fast-paced role where no two days are the same.
Working within our Operations Team, you'll play a key role in supporting customers, monitoring vehicle tracking systems and ensuring incidents are managed effectively. You'll work closely with customers, installers, engineers, colleagues and external agencies to help resolve issues and deliver an excellent customer experience.
A typical day may involve responding to vehicle tracking alerts, speaking with customers by phone, assisting with theft and recovery cases, troubleshooting technical issues, supporting installers, managing support tickets, updating records and ensuring operational tasks are completed accurately.
Full training will be provided on our products, systems and processes, so previous experience within vehicle tracking or telematics is not required.
Key Responsibilities
Alert Monitoring & Incident Response
- Monitor vehicle tracking alerts and assess potential security risks.
- Contact customers to confirm the status and security of their vehicles.
- Escalate suspected theft incidents in line with company procedures.
- Support the coordination and administration of vehicle theft and recovery cases.
- Liaise with police forces and other stakeholders when required.
Customer Support & Ticket Management
- Handle customer enquiries professionally by phone and email.
- Investigate and resolve issues raised through the company ticketing system.
- Provide customers with advice, guidance and regular updates.
- Ensure issues are resolved efficiently and customer expectations are met.
- Maintain accurate records of customer interactions and actions taken.
Technical & Installer Support
- Support installers and engineers with tracker commissioning and troubleshooting.
- Assist with diagnosing and resolving issues remotely where possible.
- Test devices and investigate reported tracking or connectivity issues.
- Escalate complex technical issues to the appropriate teams when required.
Administration & Operational Support
- Maintain accurate customer and vehicle records.
- Ensure theft cases and operational activities are fully documented and up to date.
- Respond to emails and internal enquiries in a timely manner.
- Work collaboratively with other departments to ensure a high standard of service.
- Support the day-to-day operation of a busy and dynamic Operations Team.
What We're Looking For
We're looking for someone who is organised, adaptable and enjoys working in a busy environment where priorities can change quickly.
The ideal candidate will be:
- Confident and professional when communicating on the phone.
- Calm and composed when working under pressure.
- Highly organised with excellent attention to detail.
- Able to manage multiple tasks and priorities effectively.
- A proactive problem solver who enjoys investigating issues and finding solutions.
- Customer-focused with a commitment to delivering excellent service.
- Comfortable learning new systems, processes and technologies.
- A positive team player who takes ownership of their work.
Skills & Experience
Previous experience in any of the following would be beneficial:
- Customer service
- Administration
- Operations support
- Helpdesk or ticket management
- Technical support
- Call handling environments
However, industry experience is not essential.
We are more interested in attitude, reliability, attention to detail, communication skills and a willingness to learn.
Full training will be provided.
Benefits
- Competitive salary with progression opportunities.
- 34 hour working week
- Four-Day Working Week
- Overtime opportunities available.
- Company pension.
- On-site parking.
- Company events.
- Full training and ongoing support.
- Genuine internal career progression opportunities.
- Opportunity to join a growing and innovative technology business.
Apply Now
If you're confident, adaptable, enjoy problem-solving and thrive in a fast-paced environment where every day is different, we'd love to hear from you.
Join Global Telemetrics and become part of a team that helps protect vehicles, supports customers and plays an important role in recovering stolen assets worldwide
Privacy Notice
By applying for this role, you acknowledge that the personal data you provide will be processed by Global Telemetrics. For recruitment and selection purposes, we will collect your name, contact details, previous employment details and, where appropriate, relevant qualifications held. We will only retain your application data for as long as is necessary and in line with our retention policy.
For further details, please see our full privacy policy:
https://terms.globaltelemetrics.com/privacy-policy/
Pay: £13.00-£14.50 per hour
Work Location: In person
