Job post summary
Pay: £25k per year pro rata for P/T dependant on experience
Job Description:
Job Description
ROLE TITLE: Administrator (Business Support Officer)
REPORTS TO: The post holder will report to the senior leader
JOB Overview:
Monday to Friday F/T Hybrid working home and office (based in Preston) allowing for childcare hours
JOB PURPOSE:
The post holder will be responsible for providing the administrative and media support to Community Pharmacy Lancashire & South Cumbria (CPLSC), both the Exec/committee and the team.
The role has a strong emphasis on collaborative and flexible working, operating within defined processes to ensure appropriate governance is always maintained and activity is delivered within agreed timescales.
This is a key outward facing role for CPLSC
DIMENSIONS:
Financial: Indirect responsibility for an annual budget.
Staff: Responsible for supporting members of CPLSC, the staff and Treasurer
Other: Building and maintaining relationships with circa 370 contractors and their pharmacy teams, and other core stakeholders across Lancashire and South Cumbria
Location: Office based Preston but hybrid working
ESSENTIAL
Microsoft 365 Proficiency - Teams, Word, Excel, Powerpoint, Outlook,
Calendar scheduling and admin support for Execs
Professional Telephone Mannerism and Confidence
Social media awareness with content creation and edits
Minute taking
Previous experience in administrative, operational, or business support role
Administrative Support: Manage day-to-day office operations, including correspondence, filing, document management
Desirable:
Website
Data collection/ analytics
Very experienced in excel/ spreadsheet/ coding
PRINCIPAL ACCOUNTABILITIES:
- Support delivery of the operational and governance plans of CPLSC
- Build and maintain accurate records
- Provide secretarial services including document archiving and maintenance of distribution groups
- Support effective communication with committee members, contractors and all other stakeholders
- Work within all the agreed business processes
- Maintain accurate financial records to allow payments in line with business process and delegated authorities for payment
- Respond appropriately to all queries within agreed service level agreements
- Identify ways of working to increase efficiencies
- Use the agreed administrative system(s)
- Prepare and analyse data to identify trends
- Effective diary management of oneself and CEO
- Greet and assist any visitors to CPLSC
- Facilitate and support CPLSC in contractor engagement visits
- Organise meetings and relevant diary management
- Manage the bulletin and social media pages by writing and posting updates and responding to comments and messages
- Market CPLSC to stakeholders by creating appropriate content for a variety of channels to grow and develop the CPLSC brand over time
- Update and maintain the website, using website analytics to ascertain the relative effectiveness of ongoing campaigns and understand the way users interact with the site
- Deliver the agreed key objectives and deliverables within agreed deadlines
- Maintain confidentially and governance arrangements in line with statutory and regulatory requirements
- Maintain knowledge of latest pharmacy policies and guidance, best practice, views of national pharmacy organisations and other LPCs
- Manage resources and activity with agreed budget
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CONTEXT:
Community Pharmacy Lancashire & South Cumbria (CPLSC) is the name adopted by Lancashire & South Cumbria Local Pharmaceutical Committee (LPC).
In England LPCs are the recognised statutory bodies that represent community pharmacy contractors in discussions about locally commissioned pharmacy services and the role of the sector in the wider health and care system in their defined region; whilst providing advice and support to pharmacy contractors to help them deliver both nationally and locally commissioned services.
Every community pharmacy with an NHS contract is represented by the relevant LPC for their area. CPLSC being one of the largest in England representing circa 370 community pharmacy contractors in Blackburn with Darwen, Blackpool, Lancashire & Westmorland and Furness.
CPLSC conducts its business in line with the LPC Constitution, and within financial, regulatory and contractual frameworks defined in UK law.
RELATIONSHIPS:
Subordinates: None
Superior(s): Working under the direct responsibility of the Senior Leader and working with CPLSC Chair and Chairs of Sub-groups. Supporting the work of the Treasurer
Other contacts: A member of the CPLSC staff. Develop and maintain relationships with stakeholders, the pharmacy teams and contractors
KNOWLEDGE & EXPERIENCE:
- Well-developed interpersonal skills
- Speaks clearly, confidently and in a compelling manner to individual and groups
- Resilience to remain positive and always focussed
- Good telephone answering skills
- IT skills including Word, Excel, MS Outlook, PowerPoint
- Design skills for the weekly bulletin
- Good typing and keyboard skills
- A good level of English spelling and grammar
- Attention to detail and high level of accuracy
- Knowledge of office administration procedures
- Diary Management
- A willingness and ability to both learn from the past but also challenge oneself and others to think creatively and seek out innovation and spread it to generate new solutions to current and future challenges
- Demonstrable understanding of the NHS and pharmacy sector
- Able to deliver to tight timeframes
- Effective planning and execution
- Engagement and delivery of CPLSC work priorities
- Ability to influence at the right level
- Solid organisational skills including attention to detail and multitasking
- Marketing and writing copy including Social Media – e.g. Twitter, Instagram, Facebook, LinkedIn and CPLSC website
- Knowledge of website analytics
- Understanding brand guidelines and use across all channels
- Effective time management skills to deliver to tight time scales
- Ability to juggle competing priorities and operational pressures
- Ability to work as part of a team
- High level of discretion and judgment
JOB CHALLENGE:
Ensuring that the work plan of CPLSC is delivered despite conflicting priorities and timescales.
Be flexible to attend evening / weekend sessions when required to support contractors and CPLSC events.
Have a full driving license and ability to travel away from the base if needed
To carry out other duties commensurate with the post as required or directed by CPLSC/CEO
Job Types: Full Time, Permanent
Benefits:
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Work from home based on Hybrid model on needs of the business
Pay: From £25,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Work from home
Work Location: Hybrid remote in Preston PR3 5LN
