Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.
We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.
We have an exciting opportunity for an Operations Assistant to join the Redemptions Team within our Operations function on a part-time, permanent basis.
The Benefits
- Salary - £21,040 p.a. based on working 30 hours per week, FTE £26,300, Band 5
- Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 2 days.
- Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
- Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role.
- Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
- Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.
The Role
This is a fantastic opportunity to join one of the fastest moving and largest departments at The Cumberland. Working within Redemptions will provide you with an environment to build and grow your skill set.
You’ll also be involved in:
- Managing the end-to-end mortgage redemption process, from production of settlement figures to ensuring accounts are redeemed and closed accurately.
- Completing all post redemption activities including the release of securities with HM Land Registry or Registers of Scotland and releasing the title deeds and other documentation.
- Receiving, reviewing and managing title deeds and legal documentation for new mortgage accounts.
- Dealing with Second Charge Consent requests and registration.
- Acting as an authorised signatory, executing legal documentation and deeds under delegated authority from the board.
- Managing the workload across residential, commercial, broker mortgage lending as well as across both English and Scottish jurisdiction requirements.
- Supporting the New Cumberland transformation programme as required.
- Team Members to become multi skilled and agile.
You’ll have a love of process improvements; developing and implementing new ways of working to ensure processes are simplified, streamlined and cost effective.
About you
You’ll have an understanding of CBS operational areas with specific focus on mortgage operations and redemptions and the ability to communicate with people at all levels to build and sustain relationships within the business as well as external solicitors and 3rd party providers.
You’ll be adept at progressing complex tasks both as part of a team and on your own initiative. You’ll also have a drive and determination to learn new systems and processes.
Skills, abilities, and behaviours:
- Customer Focused: Take ownership of own tasks and tasks within the team to ensure the best customer outcome is reached. Act with integrity and Treat Customers Fairly.
- Operational Excellence: Understand how strong operational delivery supports the vision and strategic plan of CBS and can challenge, identify, develop, and implement new and improved processes.
- Accuracy: Keeping a high level of precision and attention to detail and managing multiple priorities while maintaining quality and service standards.
- Risk Aware: To be responsible and report risk as identified.
- Building relationships: Working with Op’s colleagues and the wider business to discuss complex issues that require a resolution and meet customer expectation.
- Critical Thinking: Thinks independently to be able to challenge information constructively where there are inconsistencies, risks or potential issues, by evaluating information from multiple sources and drawing logical conclusions.
- Attention to detail: Combines strong analytical thinking skills with strong attention to detail, ensuring decisions are based on accurate information and a thorough assessment of risk, compliance and customer impact.
