Putting people at the heart of what we do
With more than 180 years’ trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.
With a nationwide network of branches supplying timber and building materials, kitchens and a dedicated manufacturing division supplying timber engineering services, the Howarth Timber Group is focused on providing market leading choice, quality, service and value.
Built on a passion for service and people, we strive to set the highest standards in the quality of our products, in the continuity of supply and in every aspect of customer service and support. Quality products and processes are what drive our passion, but people are central to everything we do and it’s thanks to our loyal workforce that we’ve built a strong and successful business.
What does it mean to be a Howarth Timber Showroom Sales Manager?
As a Showroom Sales Manager, you will be responsible for driving opportunities to maximise kitchen, bedroom and bathroom sales, including cross-sell and add on potential, to achieve or exceed the branch’s monthly and annual showroom sales target. Full training will be given on all internal systems and finance software. You will be expected to work Saturday mornings and you must have a current full driving licence.
Showroom Sales Manager role responsibilities
- Greeting existing and prospect customers into our KBB showroom
- Conduct customer home visits/contract sites, building a positive customer relationship while working within company policies and procedures when representing the company out of the branch.
- Providing customers with a CAD design using ArtiCAD and quotation from initial enquiry
- Closing and processing all sales accurately
- Purchasing from suppliers all customers’ requirements to meet the order
- Follow up check of existing orders to meet our delivery requirements
- Answering queries from commercial customers or members of the public
- Offer excellent customer service by dealing with customer sales, after sales and complaints in a timely manner
- Follow correct procedures for finance and fitters’ rewards
- Update customer log sheet and KBB Connect on daily basis
- Engage with branch account customers to create potential new sales
- Keeping the showroom tidy and ensuring all samples are up to date
- Making sure the showroom is staffed every day, including Saturday mornings, liaising with the Branch Manager if you are required to visit sites
- Manage and liaise with other showroom staff, to ensure sales and order processing are running smoothly
- Attend promotional showroom events (some will be out of normal office hours)
- Any other duties deemed as reasonable within the scope of the job role
What are the requirements to be a part of our team?
- Previous experience in KBB design and sales within a retail, trade, contract or sales environment
- A flair for design, an eye for detail and a creative approach to selling
- Full experience of ArtiCAD software
- Excellent communication skills, both face to face and in writing, when dealing with customers, suppliers and other branch colleagues
- Strong organisational skills
- Self-motivated and team player
- A good understanding of Microsoft Office, ie. Email, Word and Excel
- Excellent customer service skills
- Availability to work full-time, to include every Saturday morning (0800-1200). 4 hours to be taken off during the week in lieu of Saturday morning (either one morning or one afternoon, to be agreed with Branch Manager)
- Full driving licence
Why choose Howarth Timber & Building Supplies Limited for your next role?
Howarth Timber is a family-owned company valuing all colleagues, with a desire to provide colleague benefits that are truly valuable. Benefits include but are not limited to:
- Competitive salary, dependent on experience
- 31 days’ holiday, inclusive of Statutory Bank Holidays
- Opportunity to buy up to an additional 5 days’ annual leave or sell up to 3 days’ annual leave
- Length of service awards
- Cycle to work scheme
- Contributory pension scheme
- Death in service benefit
- Company sick pay
- Enhanced maternity and paternity pay
- Online Benefits Hub (inc discounts on gift cards, travel, cinema tickets, to name a few)
- Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line)
- Generous colleague Merchant Branch discount
- Opportunity to participate in a volunteering role for one working day per year – fully paid by the Company
- Excellent training and development opportunities
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Additional pay:
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Paid volunteer time
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Education:
- GCSE or equivalent (required)
Experience:
- KBB design and sales: 1 year (required)
- Customer service: 1 year (required)
Licence/Certification:
- Manual Driving Licence (required)
Work Location: In person
Application deadline: 01/11/2024