Security & Guest Safety Officer
Location: The Centre
Shift Pattern: Between 07:30 and 20:30
Hours: Average 38.5 hours per week, based on an 8-week rota (4 days on, 4 days off)
Hourly Pay Rate: £15.08
Pay Date: Salary paid on the 7th of each month
The Role
Are you a security professional who takes pride in delivering a first-class customer experience?
We are seeking an outgoing, vigilant, and highly professional Security & Guest Safety Officer to join our team at The Centre. In this role, you will be much more than a security presence—you will be a key ambassador for the centre, helping to create a safe, secure, and welcoming environment for our guests, retailers, and colleagues.
Whether responding to an incident, assisting a visitor, or managing a challenging situation, you will demonstrate professionalism, confidence, and excellent customer service at all times.
Key Responsibilities
Proactive Security
- Conduct regular internal and external patrols to maintain a safe and secure environment for shoppers, retailers, and staff.
- Identify and report potential security, safety, or maintenance concerns.
Incident Management
- Respond promptly and effectively to incidents, including medical emergencies, fire alarms, and security-related situations.
- Follow site procedures and maintain accurate records of all incidents.
Conflict Resolution
- Use effective communication and de-escalation techniques to manage confrontational situations and maintain order.
Guest Services
- Act as a brand ambassador for The Centre by providing directions, assistance, and a welcoming presence for visitors.
- Deliver exceptional customer service while maintaining a professional security presence.
Reporting & Administration
- Complete detailed and accurate documentation, including incident reports, witness statements, and first aid records.
- Maintain professional radio communication with the Control Room and site management.
Requirements
Essential
- Valid SIA Door Supervisor Licence.
- CCTV Licence.
- Current ACT (Action Counters Terrorism) Awareness Training certificate (copy required for site records).
- Current First Aid qualification (copy required for site records).
- Excellent verbal and written English communication skills; reporting ability will be assessed.
- Ability to provide a 5-year checkable work and/or education history to meet BS7858 vetting requirements.
- Physically capable of remaining on your feet for extended periods and undertaking manual handling duties.
- Professional, resilient, and calm under pressure.
Desirable
- Previous experience in Guest Services, retail security, shopping centres, or other customer-facing security environments.
Additional Information
- Full uniform will be provided.
- Uniform remains the property of the company and must be returned upon termination of employment.
‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.
Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.
Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’
