We are a large, dynamic and forward thinking GP practice over two sites with 28,000 patients looking for a Care Navigator to join our team.
Providing great patient care remains at the heart of everything we do at Hart Health Partnership. We believe in strong clinical and management leadership with a clear emphasis on teamwork and adaptability to ensure a happy working environment and good work-life balance.
We offer the following to the successful applicant:
- Innovative team structure including 8 Partners, 14 Salaried GPs, Paramedic Practitioners, Nurse Practitioners, MSK Practitioners, Clinical Pharmacist and Pharmacy technician, a strong nursing team of 11 clinical staff and 2 managers
- NHS Pension scheme and 5 weeks annual leave (and a further day of leave for your birthday each year)
- Range of staff wellbeing initiatives including lunchtime walks and daily coffee van visit
Job Overview
We are seeking a dedicated and compassionate Care Navigator to join our team. The Care Navigator will play a crucial role in assisting patients and their families in navigating the healthcare system, ensuring they receive the appropriate resources and support. This position requires a strong understanding of office operations, excellent communication skills, and a commitment to providing exceptional care.
Duties
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
- Process Healthier Together e-requests as they come in
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Clinically code data on Emis
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients’ healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Action incoming emails and correspondence as necessary
- As required support Prescription clerks in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
We are looking for a candidate to work the following shift patterns:
AM - 07:45 - 13:00
PM - 13:00 - 18:30
All day - 07:45 - 18:30
We are looking for up to three candidates.
Experience
- Previous experience in an office environment is desirable but not essential, preferably within a healthcare setting.
- Strong organisational skills with the ability to manage multiple tasks effectively.
- Excellent verbal and written communication skills, with a focus on patient-centred care.
- A compassionate approach to patient care, demonstrating empathy and understanding in all interactions.
Job Types: Full-time, Part-time
Pay: £12.71 per hour
Benefits:
Work Location: In person
