Fireaway Pizza is one of the UK’s fastest growing Italian Pizzeria chains. Founded in UK in 2014 and with 150+ locations & growing globally.
We are seeking a passionate Supervisor to join and lead our dynamic kitchen team. The ideal candidate will have a strong background in quick service restaurants, leading a team, food delivery, third party platforms, food preparation, customer service and food safety.
Responsibilities:
Customer Service & Sales Generation
- Responsible for customer service standards and complaints.
- Implement the Customer Service Scripts .
- Maintain brand image and service standards.
- Train and develop staff.
Food Hygiene
- Ensure staff are trained before handling food.
- Manage food hygiene per Fireaway and legal requirements.
- Implement and manage FSMS & HACCP.
- Manage store cleanliness.
Procedures and Policies
- Conduct weekly audits.
- Deliver workshops and support development.
- Comply with weekly KPIs.
- Respond to customer reviews.
- Manage third party platforms.
Quality
- Maintain and develop product quality.
- Monitor and control quality and provide feedback.
- Schedule staff appropriately.
- Make stock control decisions.
- Make staffing decisions to control labour costs.
Safety and Security
- Ensure daily and monthly H&S and FS checks.
- Ensure all safety drills and practices are followed.
- Spot‑check security callbacks.
- Report hazards.
- Act as the H&S responsible person while on shift.
Teamwork / People Management
- Support sales through local marketing and community involvement.
- Contribute to operations including tasks outside typical duties.
- Develop team to multi‑skill.
- Provide performance and quality feedback.
- Report performance issues to the Line Manager.
- Assist in recruitment.
- Conduct induction training.
- Complete Food Safety Level 2.
Key Skills, Knowledge and Experience
- Clear and effective communicator.
- Ability to build sales and manage relationships.
- Able to resolve conflict.
- Decision‑making under pressure.
- Time management.
- Motivates and drives teams.
- Adaptable.
- Knowledge of Fireaway’s operational standards.
- Completion of practical and online training.
Additional Information
- Role involves physical activity including lifting, carrying, and reaching.
- Exposure to extreme temperatures.
- Exposure to flour dust.
- Repetitive work in busy periods.
- Must be able to take orders by phone and in person.
- Prepare pizzas according to customer specifications & Fireaway recipes.
- Ensure all food preparation adheres to food safety and hygiene standards.
- Assist in the overall kitchen operations, including meal preparation and maintaining cleanliness in the kitchen area.
- Ensure that all ingredients are fresh and properly stored.
- Monitor food temperatures to ensure quality.
- Follow recipes and adjust ingredients as needed.
- Communicate with customers regarding orders.
Further Requirements
- Ability to work efficiently in a fast-paced kitchen setting while maintaining high standards of quality.
- Excellent teamwork skills, with the ability to communicate effectively with colleagues.
- A passion for cooking and creating delicious meals that delight customers.
- Flexibility to work various shifts, including evenings and weekends as needed.
Join us in delivering exceptional pizza experiences while working in a supportive and vibrant kitchen environment!
Pay: From £13.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Flexible schedule
Application question(s):
- Please list 2-3 dates and time ranges when you could do an interview
Work Location: In person
