Full job description
Position Summary
We are looking for a part time receptionist (3 days per week) to join our practice. Our receptionist serves as the first point of contact for our clients. This role is responsible for providing exceptional customer service, managing our reception desk operations, handling administrative tasks, and supporting the accounting office staff to ensure smooth and professional running of the office.
We are looking for an individual to job share with our existing receptionist, this position would be ideal for an individual who wishes to work within a professional office environment but on a part time basis. Depending on experience and qualifications there may be the possibility for the right candidate to help assist with other types work within the practice in addition to the receptionist role.
Key Responsibilities
Greet clients and visitors in a professional and courteous manner.
Answer, screen, and direct incoming phone calls.
Schedule and confirm client appointments and meetings.
Manage incoming and outgoing mail.
Maintain client records and update information in firm databases.
Assist with document preparation, filing, scanning, and data entry.
Support during peak periods by coordinating client paperwork and communications.
Handle confidential financial and client information with discretion.
Assist accounting office staff with various administrative tasks.
Other adhoc duties as required.
Qualifications/experience
Pass (or grade equivalent) in GCSE English and Maths.
Previous experience in a receptionist, administrative assistant, or customer service role is preferred.
Experience in an accounting, financial services, or professional office environment is preferred.
Strong verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Excellent organisational and multitasking abilities.
Professional appearance.
Ability to maintain confidentiality and handle sensitive information.
Strong attention to detail and accuracy.
Skills and Competencies
Customer service excellence
Telephone etiquette
Time management
Organisation
Data entry accuracy
Professional communication
Team collaboration
Hours
Part time office-based position, days worked are negotiable.
Standard business hours (9-5pm Monday to Friday) with occasional overtime to cover holiday.
Salary
Salary dependent on experience and qualifications.
Work Location: In person
Pay: £25,420.00-£29,547.36 per year
Benefits:
- Company events
- Company pension
- Life insurance
- Private medical insurance
Work Location: In person
