Minor Works Manager - Gravesend
FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking to appoint a new Minor Works Engineer to Lead a team of Minor Works Engineer.
Responsibilities
To manage the FAFS Minor Works Dept and its staff, maintaining high standards and creating a teamwork ethic.
Create and maintain good working relationships with regional/desk service managers, desk operators, and salespersons.
Manage quotations, order processing, equipment procurement, labour scheduling, certification and invoicing of all minor works, including low-value installs/repairs/modifications, defects/remedial works, critical failures, and investigations for alarms/systems works for service contracted customers.
To provide reports as required, including backlog reports and input for the monthly board report with accurate data and forecasts.
To manage all minor department systems/alarms invoicing to achieve the forecasted number at the end of each month.
To promptly review Calls and fast-tracked response requests for all minor works and ensure first-class onboarding and processing of new orders.
To work closely with customers, providing an exceptional level of customer service from initial contact through to completion.
Manage engineers to ensure technical and industry competence, and ensure a proficient labour force to deliver workbank to meet customers' expectations.
What will your role look like?
Provide a high level of services to customers and strive to exceed customer expectations.
Manage the service sales / DRS team to ensure quality defect reports and quotations are issued in line with our KPI's
Provide first-class service to customers to retain business and create a platform to develop, build and expand business.
Review workbank and ensure prompt delivery.
Review quote bank and ensure prompt response.
Ensure the Cash database is kept accurate for all quotations and calls to manage the minor works dept.
Allocate engineers to complete minor works in an efficient manner.
Effectively communicate with our customers to ensure a good understanding of our engineers' proposed works, attendance date as well as proposed completion.
Follow up engineer's work attendance, ensuring work is completed, and provide paperwork to the customer, including an invoice.
Ensure that all new orders receive prompt onboarding information in terms of health and safety information, scheduling updates, equipment procurement and compliance certification
Ensure all critical failures are verbally reported by engineers and actioned the same day.
All documentation being completed and reaching the required destinations within the agreed time limits.
Taking care that the responsible person is satisfied with the service they receive.
Ensure MBR information is provided promptly on the 2nd week of each calendar month.
Who We're Looking For
Able to work independently.
To run a team of admin staff and ensure proactive response to resolving problems.
Able to plan, implement and complete activities without assistance.
Deal with customers, end-users, construction personnel and in-house staff in a professional manner.
Good verbal and written communication
skills required to Invoice.
To operate business procedures within the framework of BN EN ISO 9001:2000
Strong knowledge of Microsoft Office.
