Child-to-Parent Abuse (CPA) Practitioner Assistant
Location: Shrewsbury, hybrid
Hours: 10 hours per week
Salary: £13/hour
Contract length: 24 months fixed term contract starting in September
About the Role
We are seeking a compassionate and organised individual to join our team as a Practitioner Assistant.
This role is about supporting our Child-to-Parent Abuse (CPA) Practitioners to ensure parents and carers receive timely, high-quality support. You'll play an important role in managing referrals, coordinating communication with families, providing day-to-day administrative support, and helping deliver workshops and practical resources for parents.
Our service is focused entirely on supporting parents and carers experiencing abuse from their children (we do not provide direct support to children or young people).
You don't need previous experience in counselling or domestic abuse services - we provide full training and ongoing support. What matters most is that you are IT proficient, organised, compassionate, proactive, and enjoy helping people behind the scenes as well as working directly with families.
This role is an excellent opportunity for someone looking to build experience in family support, administration within the third sector.
Key Responsibilities
You'll receive full training to carry out the following:
- Manage the triage process by processing new referrals and ensuring families receive timely responses.
- Coordinate referrals and support parents through the initial stages of accessing our service.
- Provide day-to-day administrative support to the Practitioner team.
- Maintain accurate records, referral information, and administrative systems.
- Help prepare resources, presentations, and materials for workshops and group sessions.
- Co-deliver workshops and parent information sessions alongside Practitioners.
- Support the development and updating of practical resources for parents and carers.
- Assist with diary management, scheduling appointments, and coordinating meetings where required.
- Contribute to data collection, outcomes monitoring, and reporting.
- Take part in regular team meetings, supervision, and training.
- Represent PEGS at events or meetings where appropriate.
What We’re Looking For
We know that not everyone will tick every box - and that’s okay. We’re looking for the right people, not the perfect CV.
Essential qualities:
- Excellent organisational and administrative skills.
- Strong communication and active listening skills.
- Empathy, patience, and a non-judgemental approach.
- Confidence in communicating with parents who may be experiencing difficult or distressing situations.
- Ability to prioritise tasks and manage competing demands.
- Comfortable using computers and digital systems to maintain accurate records and communicate with families.
- A proactive approach with good attention to detail.
- Comfortable working independently and as part of a supportive team.
- Willingness to learn about trauma-informed approaches and Child-to-Parent Abuse.
It’s a bonus (but not essential) if you have:
- Experience in administration, customer service, family support, or another people-focused role.
- Experience coordinating referrals or managing enquiries.
- Experience supporting workshops, events, or group sessions.
- Knowledge of domestic abuse, safeguarding, or support services.
- An understanding of the challenges faced by parents experiencing Child-to-Parent Abuse.
- Experience creating or developing resources, guides, or information materials.
Why Join Us?
- Full training and ongoing professional development provided.
- Flexible 10-hour per week role.
- An opportunity to build experience within a specialist family support charity.
- Join a supportive, values-driven team making a real difference for parents and carers.
- Help shape innovative resources and programmes that improve support for families experiencing Child-to-Parent Abuse.
A Note to Applicants
We know people often rule themselves out if they don’t meet every requirement. Please don’t. If you share our values and want to support parents and carers, we’d love to hear from you.
Pay: £13.00 per hour
Benefits:
- Casual dress
- Company pension
- Health & wellbeing programme
- On-site parking
Application question(s):
- Are you able to work from the Shrewsbury office?
Work Location: Hybrid remote in Shrewsbury (Shropshire)
