Retail Sales Assistant – GreetVape
Location: Ellesmere Port, CH65
Hours: 30 hours per week
Contract: Flexible Zero Hours, with progression to 40 hours per week
About the Role
We're looking for an energetic, customer-focused Retail Sales Assistant to join the GreetVape team in Ellesmere Port.
You'll be an important part of the store team, providing excellent customer service, helping customers choose suitable products, maintaining high store standards and supporting the continued growth of the GreetVape brand.
This is more than a traditional retail position. Alongside driving sales and supporting customers, you'll have the opportunity to get involved in visual merchandising, in-store promotions, marketing activities, social media content and community engagement.
Key Responsibilities
Customer Service & Sales
- Deliver friendly, personalised customer service.
- Advise customers on vape devices, e-liquids, CBD wellness products and accessories.
- Recommend suitable products based on customer requirements.
- Process transactions accurately using the POS system.
- Handle customer enquiries, feedback and complaints professionally.
- Follow UK vaping regulations, with training provided.
Store Operations & Visual Merchandising
- Maintain a clean, organised and fully stocked retail environment.
- Create attractive and engaging product displays.
- Ensure promotional materials and point-of-sale displays are current and visually appealing.
- Monitor stock levels and assist with replenishment and inventory management.
Store Marketing & Promotions
- Support the planning and execution of in-store marketing campaigns and promotional events.
- Create eye-catching product displays to help maximise sales.
- Support new product launches and seasonal promotions.
- Assist with sampling days, customer engagement events and local marketing initiatives.
- Build relationships with nearby businesses and the local community to increase brand awareness.
- Support loyalty campaigns and customer retention activities.
- Identify opportunities to increase footfall and enhance the overall customer experience.
Social Media Management
- Create engaging photo and video content for TikTok, Instagram, Facebook and other social media platforms.
- Manage daily social media activity, including posts, stories, reels and customer engagement.
- Promote products, offers, competitions and events across social channels.
- Respond to customer messages and comments professionally.
- Capture in-store content showcasing products, promotions and customer experiences.
- Keep up with social media trends and suggest creative content ideas.
- Help grow GreetVape's online community and brand presence.
- Maintain a consistent brand image across all digital platforms.
Brand Ambassador
- Represent GreetVape professionally both in-store and online.
- Participate in brand activations, partnerships and community events.
- Encourage customer engagement through face-to-face interactions and digital platforms.
What We're Looking For
- Minimum 2 years of retail or customer service experience; vape industry experience is preferred.
- Excellent communication and customer service skills.
- Knowledge of vape products, CBD wellness and UK market trends is preferred.
- Experience creating social media content for a business or personal brand.
- Confidence using Instagram, Facebook, TikTok and other social media platforms.
- A creative eye for photography, video content and visual merchandising.
- Strong organisational and multitasking skills.
- Flexible availability, including evenings, weekends and holidays.
- Positive attitude, reliability and eagerness to learn.
- Comfortable representing the GreetVape brand both in-store and online.
Benefits
- Personalised Staff Prices: Exclusive employee discounts.
- Training & Growth: 6-week structured training programme with ongoing development.
- Free Parking: Dedicated personal parking space.
- Performance Rewards: Monthly incentives and recognition programmes.
- Work-Life Balance: Birthday leave and flexible scheduling.
- Career Progression: Opportunities to progress into supervisory and management roles.
- Marketing Experience: Gain hands-on experience in retail marketing, visual merchandising and social media management.
Why Join GreetVape?
At GreetVape, you'll do more than serve customers. You'll contribute directly to the growth of our brand through retail sales, customer engagement, visual merchandising, promotional activities and social media content.
If you're passionate about retail, sales, customer service, creativity, social media and brand growth, this role offers the opportunity to develop a broad range of skills while working towards genuine career progression.
Ready to Apply?
If you're enthusiastic, reliable and enjoy working with customers, we'd love to hear from you.
Send us your CV today and become part of the GreetVape team.
Pay: £12.21-£17.12 per hour
Work Location: In person
