Job post summary
Date posted: 24/07/2026
Job Description:
About us
Health Is One is an organisation dedicated to improving mental health, emotional wellbeing, and psychological resilience. Our purpose is to make a meaningful and lasting difference to people’s mental health, ensuring individuals and communities have access to support that genuinely helps them thrive.
Guided by this mission, we are committed to delivering trusted, evidence-based, and holistic mental health and wellbeing services. We empower people to feel better, function better, and live well—while fostering environments where wellbeing is prioritised and protected.
The role
We are looking for an experienced, enthusiastic individual to perform a variety of tasks as part of the administration team for our organisation in a fast-paced environment.
As a member of the Team, you will be responsible for organising counselling appointments and managing diaries for our services within Newport South Wales. The role can be demanding and calls for the ability to learn, understand and apply a wealth of knowledge about our individual services across the UK.
Responsibilities
· Processing referrals.
· Organising Appointments.
· Maintaining counsellor's diaries.
· Tracking client journey using HIO Systems
· Dealing with telephone, online and email enquiries.
· Reporting
· Ad Hoc tasks
About you
· Minimum of 2 years’ Experience in an administrative role.
· Excellent organizational skills Experience using MS Office software
· Experience creating and maintaining spreadsheets
· Excellent communication skills and interpersonal abilities
· Be able to focus with high attention to detail
· Ability to multi-task in a busy environment
· Being able to work as part of a team is essential
Terms & Conditions
Salary advertised is pro rata
Why work for us
Our culture is built on trust, integrity, respect, and excellence. Our staff receive free counselling, additional supervision, regular 1:1s, and are part of a connected, supportive community committed to personal and professional growth.
Benefits
- Free counselling service
- Company sick pay (up to 2 weeks)
- Access to EAP
- Discounts on high street vouchers
- Company pension
- On-site parking
Schedule:
Work Location: Newport South Wales
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
- Referral programme
- Sick pay
Pay: From £25,470.00 per year
Benefits:
- Company pension
- Employee discount
- Sick pay
Work Location: In person
