Overview
We are seeking a dedicated and personable Accommodation Host & Guest Services Coordinator to join our team. This role is vital in ensuring our guests receive exceptional service from arrival to departure, creating a welcoming and seamless experience. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong understanding of hospitality standards. Multilingual and bilingual abilities are highly desirable to cater to our diverse guest base. This paid position offers an excellent opportunity for individuals passionate about guest relations and the hospitality industry.
Responsibilities:
- Guest check-ins and accommodation hosting
- Breakfast service when required
- Room turnovers
- Housekeeping and presentation standards
- Refreshing rooms for longer stays
- Managing towels, amenities, tea and water
- Supporting guest requests
- Communicating accommodation needs to management
Duties
- Greet guests warmly upon arrival and assist with check-in procedures
- Provide comprehensive information about accommodation facilities and local attractions
- Handle guest enquiries via phone, email, or in person with professionalism and courtesy
- Coordinate reservations, cancellations, and modifications efficiently
- Ensure guest comfort by responding promptly to requests for additional services or amenities
- Maintain accurate records of guest interactions and preferences
- Collaborate with housekeeping and maintenance teams to ensure high standards of cleanliness and functionality
- Manage guest feedback and resolve any issues promptly to uphold service excellence
- Assist with organising events or special arrangements for guests when required
Experience
- Previous experience in hotel or hospitality environments is preferred but not essential; training will be provided
- Strong knowledge of guest services and hospitality best practices
- Excellent phone etiquette and communication skills in English; multilingual or bilingual abilities are advantageous
- Proven ability to deliver outstanding customer service with a friendly, approachable manner
- Familiarity with reservation systems or hotel management software is desirable
- Ability to remain organised under pressure whilst maintaining attention to detail
- A genuine passion for creating positive guest experiences and fostering a welcoming environment
Pay: £24,420.00-£25,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
