The Customer Services Manager is responsible for directing and leading the delivery of effective and high-quality customer service processes throughout Post Office Insurance, ensuring standards are met to maintain and improve customer satisfaction.
As part of this position you will oversee and enhance both directly managed and third-party contact centre operations, ensuring seamless customer interactions, quick resolutions, and consistent high-quality service. This role will allow you to build and maintain customer-focused initiatives that elevate the experience across the customer journey.
This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth.
